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Patient Access Representative II

Medical Claims Processor | Memphis, TN | Contract

Job Description

Patient Access Representative II
Work Location: Memphis, TN


Job Summary/Description

We are seeking several Patient Access Representative’s immediately to come and join our client located in Memphis, TN. In this role, you will be dedicated to meeting the expectations and requirements of internal and external customers by obtaining required patient, payer and physician documentation, verifying insurance benefits, completing shipments and documenting all transactions in the system. The Patient Access Representative II may also perform quality audits and negotiate pricing. So, if you’re ready to ensure that the wheels of the healthcare industry remain turning, then what are you waiting for?! Apply now!


Job Duties/Responsibilities/Functions(including but not limited to)

• Performs all aspects of electronic claims process and rejection resolution

• Handles inbound client calls and written correspondence regarding patient eligibility

• Provides inbound phone call support to the prior authorization team

• Ability to adapt in a dynamic work environment and make decisions with minimal supervision

• Demonstrate ability to handle challenging customers in a professional matter

• Supports cross-functional departments in resolution of eligibility issues (claims, contact center, service delivery etc.)

• Negotiates pricing for non-contracted payers and authorized patient services


Minimum Qualifications

• High school diploma or GED required

• 2-3 years of relevant working experience to include one year of healthcare experience

• Knowledge of medical insurance and terminology

• Intermediate data entry skills and working knowledge of Microsoft office, Patient Access knowledge

• Excellent phone presentation and communication skills


About InGenesis

InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.


EEOC Statement

We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.