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Occupational Health Consultant (foh3004bb)

Account Management | Bethesda, MD | Full Time

Job Description

Account Executive

Bethesda MD

We are currently accepting applications for a full-time Account Executive to provide professional services a federal government agency in Bethesda, MD.   The position offers a great work/life balance working 40/hours weekly.  It also provides a great opportunity to enhance and/or gain valuable work experience while working within the federal employment system. 

Join our Team!  We encourage you to apply and discover more about this opportunity. Upon applying, we will reach out to you and answer any questions you may have.

 

PRIMARY DUTIES AND COMPETENCIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Promoting and growing agency services through regular customer interaction, product demonstration, and presentations to agency personnel, professional organizations or other consumer constituencies to promote business growth. 
  • Demonstrating knowledge and use of a consultative model to identify customer needs and determine the most appropriate service options.  This should be accomplished in conjunction with subject matter experts in the respective service area.
  • Demonstrating analytical abilities by synthesizing information to develop appropriate customer-centric solutions through professional presentation formats (e.g. PowerPoint, white papers, etc.).
  • Compiling customer information using available tools such as the internet, fact sheets, and comparative analysis.
  • Developing and utilizing strategic business tools such as SWOT analyses, revenue rollup reports, competitor analyses, etc.
  • Demonstrating strategic knowledge of respective customers. 
  • Developing and executing business capture plans based upon information gained from business tools.
  • Developing agency contacts and cultivating relationships at all levels to enhance and grow the agency’s services, culminating in incremental increased business within the designated book of business.
  • Creating work agreements in consultation with agency subject matter experts across the agency that accurately reflects the customer's needs.
  • Developing and maintaining comprehensive knowledge of all agency products and services and effectively demonstrating this knowledge to peers and customers.
  • Utilizing Customer Relationship Management (CRM) tools to maintain current and relevant customer information.
  • Developing a prospective business report that identifies potential business needs.
  • Working collaboratively across agency service and administrative areas to achieve desired customer outcomes. 
  • Facilitating efforts among service areas to ensure that customers are fully satisfied with their product and services.
  • Gathering ongoing customer feedback and makes suggestions to service areas that may improve customer satisfaction.
  • Meeting metrics related to new business growth and expanded growth of existing business.
  • Other duties, as assigned

 

MINIMUM QUALIFICATIONS:

  • Must possess a bachelor’s degree with a minimum of 3 three years’ experience in account management in customer facing roles. Experience working in a health-related field preferred.
  • Experience in roles that demonstrate the ability to develop new business relationships resulting in increased revenue.
  • At least three years of experience in customer relationship and account management in a customer facing role within a quality and compliance environment. 
  • Willingness to learn and grow with respect to improving service delivery using technology and metrics. Strong communication and influencing skills.
  • Must have a can-do, positive attitude and build constructive working relationships.  
  • Ability to work well with diverse, inclusive, multinational teams and proven ability to influence others to achieve positive outcomes. 
  • Strong client service focus.
  • Must have a can-do, positive attitude and build constructive working relationships.
  • Business and financial awareness of the impact of service levels.
  • Experience working in an organization with a complex geographical structure and context.
  • Proven ability to interpret and communicate information related to occupational health principles and services into business language and vice versa.
  • Excellent communication skills verbal and written with experience in drafting agreements and proposals. Ability to make effective presentations to achieve desired outcomes. 
  • High proficiency in Microsoft Office software including Outlook, Word, Excel and PowerPoint. Experience with Project and Visio is a plus. 

 

Benefits Offered:

  • Competitive salary
  • Paid Time Off
  • Paid Federal Holidays
  • Medical, Dental, Vision Health Insurance Plans
  • 401(k) Retirement Plan, Life and Disability Insurances

 

We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.