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Member Care Coordinator

Health Care | Albuquerque, NM | Full Time

Job Description
InGenesis, Inc. is seeking a highly qualified Member Care Coordinator to work at our client site in Albuquerque, NM.  Hours are Monday – Friday, 40 hours per week.


QUALIFICATIONS
  • 1 year of college and 2 years’ experience with automated systems OR 3 years’ experience with automated systems.
  • 1-year experience with managed care system(s).
  • Experience coordinating member needs, providing assistance to members, and analyzing member needs.
  • Knowledge of medical terminology.
  • Knowledge of managed care claims systems.
  • PC proficiency including Microsoft Office applications.
  • Customer service skills.
  • Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.

DUTIES
  • Contact members to inform and educate them on the client’s medical management programs.
  • Conduct research, perform data entry, and respond to member inquiries.   
  • Support clinicians in the Medical Management department with their provider and member activities.


ABOUT US
Established in 1998, InGenesis enjoys a long history of positive government and commercial relationships with healthcare industry professionals and businesses nationwide. We are the recent recipients of an Inc. 5000 award and dedicated to servicing our customers.

InGenesis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.