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GaPDS User Support Representative

Admin | Atlanta, GA | Contract

Job Description
GaPDS User Support Representative
Work Location: Atlanta, GA

Job Summary/Description
Under the supervision of the Georgia Professional Development System Coordinator, provides customer service and technical support to teachers, directors, and trainers who need assistance in utilizing the Georgia Professional Development System (GaPDS). As needed, provides administrative and logistical support for DECAL’s Professional Learning Unit. The length of assignment: Duration is indefinite with potential for full time employment transition.

Job Duties/Responsibilities/Functions (including but not limited to)
• Provide user support via telephone, remote connection and email for providers, teachers, and trainers and scheduled trainings
• Exhibit professional courtesy for and provide timely support to users
• Adhere to User Support Team schedules for start/end times and breaks, ensuring continuous availability to users during business hours
• Serve as liaison with all divisions
• Using provided system, keep accurate and detailed records of calls and emails (e.g., types of support provided, caller roles and information, common questions); as requested, provide reports to leadership on call/email volume
• Maintain a running list of FAQs to aid in user support and to inform updates
• Empower users to become comfortable by providing support
• As needed, prepare and modify documents, such as reports, correspondence, spreadsheets, letters, and memos
• Performs all other duties as assigned.

Minimum Qualifications
• High school diploma or GED AND
• Completion of 90 quarter hours (60 semester hours) at an accredited college or university OR
• One year of experience in a customer service setting communicating information OR
• One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.