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Customer Service Representative

Customer Service Assistant | Downers Grove, IL | Contract

Job Description

Customer Service Representative
Work Location: Downers Grove, IL

Job Summary/Description
The representative is to service the needs of our patients by educating them on products and services, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

Job Duties/Responsibilities/Functions (including but not limited to)
• Ability to answer hi-volume in-bound calls via an automated phone system.
• Ability to make outbound calls to patients and referrals as necessary.
• Respond quickly and professionally to customer telephone questions and concerns.
• Gather Patient demographics and billing information as needed to complete requested orders.
• Process orders using Byram ERP system.
• Maintain customer records by updating account.
• Recommend additional products that may be necessary or available to the customer.
• Achieve daily completion of CS Credit Review.
• Must possess excellent communication skills and the ability to practice proper phone etiquette.
• Basic Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues with accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed.

Minimum Qualifications
• Associate Degree.
• 1-2 years customer service experience.
• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Basic Microsoft Office, particularly Word and Outlook.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.