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Customer Service Associate Representative

Customer Service Assistant | Warrendale, PA | Contract

Job Description
Customer Service Associate Representative
Work Location: Warrendale, PA

Job Summary/Description
We are seeking several Customer Service Associate Representative’s immediately to come and join our client located in Warrendale, PA. In this 6-month role, you will work closely along with the drug interaction pharmacist team answering important customer calls. Completing corrections for the drug interaction team processing refill too soon orders for drug interaction, C30 edits and quality review orders -initiation of phone outreach to prescribers and transfer of call to the drug interaction pharmacist. Document issues and resolution in a common database. So, if you’re ready to ensure that the wheels of the pharmacy industry remain turning, then what are you waiting for?! Apply now!

Job Duties/Responsibilities/Functions (including but not limited to)
• Handle 50-60 calls per day
• Assist patients with monthly prescription refills
• Address any patient concerns
• Ability to handle challenging customers in a professional manner
• Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions
• Willingness to work a flexible schedule for peak call times

Minimum Qualifications
• High school diploma or GED required
• 2-3 years of relevant working experience to include one year of healthcare experience
• Knowledge of medical terminology
• Intermediate data entry skills and working knowledge of Microsoft office
• Excellent customer service skills

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.