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Customer Service Analyst (2438)

Customer Service Assistant | Franklin Lakes, NJ | Contract

Job Description
Customer Service Analyst
Work Location: Franklin Lakes, NJ

Job Summary/Description
We currently have immediate opportunities available for a Customer Service Analyst to work with our client in either Franklin Lakes, NJ or St. Louis, MO. The Customer Service Analyst completes assigned operational tasks using standard appropriate tools and provides support to client requests under the direction of the Client Benefit Managers and other team members. The Customer Service Analyst will provide project and administrative support to the team and escalate issues, risks, concerns as needed. Will provide standard professional advice and create initial reports/analyses for review. May serve as team leader to those in the professional career track in customer service. If you are ready to provide customer service and benefit support while using your analyst skills, then this job is for you! Apply Now!

Job Duties/Responsibilities/Functions (including but not limited to)
• Handle daily request tracking
• Run reports for internal and external clients upon request
• Provide documentation related to completion of assigned tasks
• Identify operational or productivity enhancements
• Provide operational support for assigned markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.
• Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs.
• Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings
• Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members

Minimum Qualifications
• Bachelor’s degree or 5 to 7 years of equivalent work experience
• 0 – 2 years of relevant experience. Preferred experience in PBM and benefit set-up knowledge
• Strong PC skills and knowledge of Microsoft Office Suite and SharePoint, email and Internet
• Excellent verbal and written communication and presentation skills highly desirable
• Strong analytical problem-solving skills
• Knowledge of the health care and PBM industry and its products and services
• Detailed oriented with strong analytical and problem-solving skills
• Ability to manage timelines and meeting tight deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Good organizational, prioritizing skills and ability to multi-task
• Strong customer service focus

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.