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Account Management Assistant-Bethesda, MD 2377

Business/Health Administration | Bethesda, MD | Full Time

Job Description

Account Management Assistant (AKA Service Delivery Assistant) - 2377

for Federal Occupational Health Headquarters-Bethesda, MD


Minimum Qualifications :

 Associate’s degree with one year experience in customer service health related field or 5
years experience in customer account management service.

Must have one (1) year experience in support of clinical management; experience in
dealing effectively with various size organizations representing widely divergent
backgrounds, points of view, and levels of authority (i.e., labor union and management
issues relating to OH).

 Must demonstrate on resume, through experience: leadership, communication, and
organizational skills along with the ability to problem solve.

 Must have skills in MS Office EXCEL and WORD

Excellent organizational skills to include attention to detail and follow-through and ability
to prioritize and manage multiple projects simultaneously are required.

Able to work independently on projects and requires minimal oversight by team lead or

Specific Tasks :

Duties and competencies include, but are not limited to demonstrating
comprehensive knowledge of FOH mission, vision and customer service philosophy and
demonstrating a thorough knowledge of the breadth and range of occupational health services
offered by FOH.

May be responsible for:

Activity fulfillment or timely review of service provider fulfillment to
ensure accurate and timely billing into FOHS system(s); extensively interacting with customers
regarding billing questions; coordination with customers and FOH to resolve uncollected
charges and obtain funding for current services; clarification of services or, other
communication essential to the maintenance of the agreement; and, coordinating service
delivery with FOH Service Delivery Leads.

Prior to physician performing medical review, may manage a work group to ensure Quality
Assurance (QA) performed on medical records to ensure that all services have been performed
according to agency medical requirements, standards and the IAA.

Provides assistance in generating customer specific reports that capture utilization and activity
under designated agreements and scheduling services for client agencies as requested by FOH

Secondary duties could include: develop and maintain customer specific tracking tools, to
monitor quality and timeliness of services delivered; continuous updating and maintenance of
established inter agency agreement documents including Work Orders.


About Us:

Established in 1998, InGenesis enjoys a long history of positive government and commercial relationships with healthcare industry professionals and businesses nationwide. We are the recent recipients of an Inc. 5000 award, and dedicated to servicing our customers.

Equal opportunity employer. All qualified applicants will receive consideration for employment, without regard to race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition or pregnancy. All interested applicants are encouraged to submit a resume that details their education and professional experience specific to this job description. All requirements must be met for consideration to be given.

InGenesis supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status or other classification protected by law.