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Senior Project Manager, Qualitative Research

Client Services | Watertown, MA | Full Time

Job Description

General Overview:

Project managers work closely with InCrowd’s Client Service and Sales teams to provide exceptional service and quick turnaround of deliverables to our clients.  You will play a key role in ensuring each of our client’s research initiatives are launched and completed quickly and deliver high-quality data.  Additionally, you will maintain frequent communication with vendors to ensure project success. At any given time, you will be managing multiple projects covering a wide-range of healthcare topics and a diverse set of research objectives,


Principal Duties and Responsibilities:


  • Effectively facilitate day-to-day logistics of project execution including daily updates to external vendors and internal Client Service team.
  • Support internal Client Service team needs including project pricing, budgeting, tactical decision-making and achievement of monthly and quarterly milestones.
  • Recruit HCP’s for qualitative engagement
  • Manage multiple projects simultaneously, remaining actively engaged with each to facilitate milestone success or project plan pivots as needed.
  • Understand and research target audience and sampling to accurately address clients research objective and goals.
  • Coordinate and manage survey research on time and on budget, working closely with other departments and vendors, as well as reconciling projects at close with Finance.
  • Scope out internal and external access/feasibility including pricing and sample reach to appropriate key stakeholders.
  • Maintain healthy relationships with vendors, clients and internal teams, taking a proactive approach to problem-solving.
  • Participate in both internal and external meetings based on project and client needs.
  • Collaborate with Product and Technology teams to enhance capabilities of the platform
  • Participate in activities to keep skills up to date and to increase project management and industry knowledge.




Educational / Technical 


  • Bachelor’s Degree and/or equivalent level of training and expertise
  • At least 3+ years of previous experience in a market research project management position
  • Experience recruiting physicians for qualitative engagements
  • Advanced proficiency with Microsoft Office with focus on PowerPoint and Excel
  • Strong organizational skills, with a focus on attention to detail and demonstrated commitment to accuracy and completeness of information
  • Highly motivated with the ability to adhere to tight deadlines
  • Ability to manage multiple projects simultaneously


Skills and Personal Attributes:


  • At least 3-5 years of previous experience interacting professionally with clinicians or other healthcare professionals
  • Experience/comfort communicating with clients or customers by phone and email
  • Previous experience working in a fast-paced, multi-project environment