UX Manager

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

About the Opportunity:

We’re hiring a UX Manager to join our Product leadership team. You will lead a team of designers and help shape the user experience for ImageTrend products. This player-coach role will involve getting into the field to understand users, translating insights into great design, and building a design system that scales. The role will be a balance of research, design, and execution, while advocating for user-centered design, mentoring others, and laying the foundation for a growing team.

This opportunity is ideal for candidates who have the same comfort level talking to a paramedic in the field, as they do pushing pixels or pairing with a developer! Join us and make a real impact on the tools that first responders and clinicians use daily. You’ll get to build the UX function from the ground up, with autonomy and support, and collaborate with a mission-driven team that values learning and getting things done!

What You'll Do:

• Lead and provide oversight to UX team members, including hiring, onboarding, coaching, mentoring and managing performance with constructive feedback for improvement and skill development for career progression
• Lead practical user research and discovery through field visits, contextual inquiry, user interviews, and usability testing to inform product decisions
• Translate complex, real-world workflows into intuitive, user-centered digital experiences
• Foster empathy across the organization by sharing meaningful insights that directly shape product direction
• Drive the end-to-end UX design and delivery process from early concepts and wireframes to high-fidelity UI for core product areas
• Partner with Product and Engineering or other stakeholders to ensure smooth handoff, thoughtful implementation, and alignment across teams
• Build, document, and develop a scalable design system that enhances product consistency and team efficiency
• Advocate for and champion user-centered design practices, integrating research, prototyping, and iteration into the product development process
• Regularly offer coaching, design assistance and process improvement ideas as a subject matter expert to other departments and cross-functional peers as needed
• Contribute to defining the future of the UX function as the team and organization continue to grow
• Travel to industry or company events, or other onsite meetings as required
• Perform additional duties or tasks as assigned

What We’re Looking For:

• Degree or professional certificate in Human-Computer Interaction, Interaction Design, Graphic Design, or a related field, or the equivalent combination of education and relevant experience
• Proven experience in UX or product design, including hands-on work with user research, prototyping, and design systems, preferably in healthcare, public safety, or similar complex enterprise software platforms
• Experience building, leading and coaching a team of UX designers to achieve professional growth, preferably in a SaaS organization using Agile/Scrum
• Strong portfolio showing thoughtful, real-world design work and a clear process
• Demonstrated experience conducting and synthesizing field research in complex, real-world environments, preferably in a SaaS or technology organization working with hospitals, ambulances, or government agencies
• Proven ability to build, lead and continuously improve the UX function and processes, balancing strategic vision with hands-on execution to deliver thoughtful, scalable design solutions in a fast-paced environment
• Demonstrated proficiency in industry-standard design tools such as Figma, with a strong understanding of the software development lifecycle and front-end development workflows
• Working knowledge of responsive design principles and accessibility standards to ensure inclusive user experiences across platforms and devices
• Passion for improving public health and safety by designing intuitive, user-centered workflows for first responders and healthcare professionals
• Ability to travel as required, up to 25%

This role requires in-office days at our corporate headquarters in Eagan, MN and can occasionally be performed virtually on a hybrid basis while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $105,000 - $150,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.