Technical Manager

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description:

Under the direction of the Software Development Manager, the Technical Manager provides expert product support and historical context to the development and support teams to maximize product success and efficiencies and troubleshoot as needed.

What You'll Do:

• Investigates and analyzes technical support items received from the support team, providing timely and thorough responses.
• Monitors and manages the daily support queue, ensuring issues are triaged and addressed efficiently.
• Collaborates with the Implementations Team to support ongoing client implementations and technical setup.
• Provides technical support for industry data standards, system modifications, and legacy code, including debugging and minor code fixes.
• Maintains and monitors team-specific status alerts and system dashboards, creating development tickets as needed to address issues.
• Reviews and responds to daily technical errors, proactively identifying recurring issues and recommending solutions.
• Oversees technical setup and configuration tasks to ensure systems are properly implemented and maintained.
• Supports the configuration and optimization of internal tools and product features to improve team workflows.
• Serves as a subject matter expert for both internal and external stakeholders and provides training and technical expertise as needed
• Additional duties as assigned

Requirements:

• A degree in Computer Science or related field, or equivalent combination of education and relevant work experience
• Possesses high level technical skills in order to perform SQL database queries
• Effective verbal and written communication skills, with the ability to clearly convey technical concepts.
• Strong analytical and critical thinking skills to assess issues and recommend solutions.
• Ability to develop and communicate technical plans and solutions across multiple teams or departments.
• Demonstrated adaptability and eagerness to learn new technologies and tools.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Proven ability to meet critical deadlines while maintaining accuracy and quality of work
• Proven experience with troubleshooting and root cause analysis for complex technical issues.
• Strong work ethic, integrity, honesty, and a positive attitude
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to travel as required, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $85,000- $120,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.