Sales Operations Specialist

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

About the Opportunity:

We’re hiring a highly motivated Sales Operations Specialist who will support our fast-growing revenue team. You will help ensure accuracy & integrity within our CRM system and equip the go-to-market teams with data, tools, and insights that enable us to achieve revenue goals, streamline sales processes, ensure flawless renewals, and accelerate company growth.

The Revenue Operations team make a big impact and play an important role in ImageTrend’s success. By increasing sales productivity and streamlining processes, they drive operational efficiency throughout the customer lifecycle and create a seamless experience for all.

What You'll Do:

· Maintain and ensure the accuracy, integrity, and usability of sales data within CRM and integrated systems to support data hygiene, clean pipelines, reliable forecasting, and actionable insights

· Regularly review, enter, update, and de-duplicate account and opportunity data to support go-to-market efforts

· Support deal execution by assisting in the preparation of quotes, contracts, and sales documentation, ensuring compliance with pricing, legal, and approval workflows

· Ensure timely and compliant processing of all sales orders, including accurate contract, renewal, and pricing data entry into CRM for forecasting, reporting, and invoicing purposes

· Resolve order-related issues, such as incorrect data, fulfillment delays, and billing discrepancies, by collaborating with internal stakeholders

· Ensure contract and renewal-related data is properly added into sales and finance systems, supporting accurate forecasting, reporting, and invoicing

· Work closely with Sales, Customer Success, Finance, and Legal teams to ensure accurate, timely renewal documentation and pricing in alignment with internal policies and customer expectations

· Collaborate, support and work cross-functionally to align and implement operational and process or workflow improvements

· Flexibility to work onsite, hybrid or fully remote, with minimal travel expected

· Perform additional duties or tasks as assigned

What You’ll Need to Succeed:

· Degree in Business Administration, Marketing, or a related field, or the equivalent combination of education and relevant experience

· Exposure to or some experience in order entry, sales or revenue operations, or a similar administrative capacity, preferably in a SaaS or other high-growth organization

· Familiarity with MS Office, including Excel, and CRM systems, preferably Salesforce, HubSpot, Microsoft Dynamics or other similar order management systems

· Familiarity with sales processes and order fulfillment workflows

· Strong customer service and communication skills, both written and verbal

· Time management and prioritization skills, with the ability to handle multiple assignments simultaneously and succeed in a fast-paced environment

· Attention to detail, with problem-solving, analytical and critical thinking skills

· Technical aptitude and trouble-shooting skills with the ability to provide quick and accurate resolutions to problems

· Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment

· Ability to maintain discretion when handling proprietary and confidential information

· Enthusiasm for learning and expanding knowledge or skills

· Strong work ethic, integrity, honesty, collaboration and team orientation

· Ability to travel as required, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $60,000 - $75,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.