IT Systems Engineer

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description:

The IT Systems Engineer, under the direction of the Lead IT Systems Engineer, is responsible for administering the organization’s hosting environment and supporting ImageTrend’s various customer applications.

This role will require a hybrid schedule with onsite participation during the training period. After ramping up and gaining proficiency, the position will transition to offer greater remote work flexibility. Candidates located in the greater Twin Cities metro area are preferred.

What You'll Do:

· Build, setup, and deploy new ImageTrend applications and sites, and troubleshoot hosted application performance issues

· Use PowerShell and other automation scripts to facilitate monitoring and troubleshooting at the discretion of the IT Systems team

· Monitor hosting environment for issues, including taking corrective action when necessary to ensure stable performance of applications, and assisting in regular maintenance

· Maintain best practices for hosting environments to best support ImageTrend applications

· Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN tunnel builds and troubleshooting

· Configure and maintain DNS, firewalls, load balancers, and other networking components

· Participate in an on-call rotation to respond to after-hours critical and major incidents as required

· Attend to ticket bucket and respond to client services requests

· Travel to support in-office and on-prem needs, and attend industry or company events and other in-person meetings as required

· Additional duties and tasks as assigned

Requirements:

· Degree in Information Technology or similar field, or the equivalent combination of education and relevant work experience

· Experience with processes for network and operational systems administration, configuration, and maintenance

· Advanced experience with the following or similar technologies: Microsoft PowerShell, Azure DevOps, IIS, Microsoft Windows, Microsoft SQL, Microsoft Hyper-V or other virtualization technologies, and Microsoft Azure

· Experience applying industry best practices and implementing process improvements or optimization

· Excellent problem-solving, critical thinking and analytical skills and the ability to drive results against complex requirements

· Strong presentation and communication skills, both written and verbal and the ability to simplify complex concepts for non-technical stakeholders

· Ability to maintain discretion when handling proprietary and confidential information

· Enthusiasm for learning and expanding knowledge or skills

· Strong work ethic, integrity, honesty, collaboration and team orientation

· Ability to work after hours and on-call for critical issue support, system updates or other urgent tasks as required

· Ability to work in-office on a hybrid basis as required

· Ability to travel up to 10% annually

Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $80,000 - $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

Benefits, Time Off & Perks at ImageTrend

• Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
• Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
• Retirement: Roth or Traditional 401(k) & Employer Match
• Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
• Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
• Long-term: Community Gains Incentive Program
• Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.