Customer Success Operations Intern

About Us:

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description:

Under the direction of the Implementation Manager, the Customer Success Operations Intern will support the Customer Success and Implementation teams by ensuring data accuracy, system consistency, and operational readiness across Service Cloud, Salesforce, and monday.com. This role will gain hands-on experience supporting customer implementations, maintaining system data integrity, and enabling smooth transitions across projects.

What You'll Do:

• Support data quality and consistency between Service Cloud and monday.com
• Update and maintain service contact records within Service Cloud
• Assist with transferring and organizing contract documentation within Salesforce
• Ensure Knowledge Base (KB) articles are accurate, up to date, and successfully migrated from OneNote
• Partner closely with Implementation Managers to ensure appropriate tasks, templates, and project details are carried from project to project within monday.com
• Support setup, maintenance, and ongoing operational updates within monday.com as part of the implementation lifecycle
• Assist with documentation and process improvements related to Customer Success operations
• Perform additional duties or tasks as assigned

Requirements:

• Current active student status and enrollment toward a Bachelor’s or Master’s degree in Business, Information Systems, Operations, or a related field, or active enrollment in a similarly related professional certification or degree program
• Familiarity and willingness to learn CRM systems such as Salesforce and Service Cloud
• Familiarity and willingness to learn project management tools such as monday.com
• Ability to prioritize and complete deliverable items across multiple projects
• Strong attention to detail with a focus on data accuracy and quality
• Analytical and critical thinking skills
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to work in-office on a hybrid basis as required

Deadline to apply is at least 3 days after the posting date listed.

Position Pay Rate: The hourly rate for this role is $20.00/hour. Interns will be scheduled for 40-hour work weeks during the Summer Program and are eligible for Holiday Pay and Sick Days.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.