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Tele Caller

Student Placement | Chandigarh, India | Temporary

Job Description

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  

For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.  

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.

 

Responsibilities:

  • Handling outbound calls 

  • Speaks professionally

  • Respond to basic student queries

  • Have basic understanding of education industry

  • Research required information using available resources

  • Handle and address customer complaints / issues

  • Classify the calls based on their importance as per defined criteria

  • Identify and escalate priority students 

  • Follow up customer calls where necessary      

Requirements:

  • Bachelor (or above) qualification  
  • 1-2 years of call handling experience with at least 6 months in an outbound experience in call centre
  • Proficient in relevant computer applications 
  • Knowledge of customer service principles and practices
  • Customer service experience
  • Knowledge of administration and clerical processes