Technology Services Manager
Business and Technology Services Support | Chennai, India | Full Time
IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. We are building out our team in Chennai to provide continuous global platform development to deliver the greatest products for our customers. If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us in our brand new offices in Nungambakkam in the heart of Chennai.
Technology Services Manager
IS Service Desk - Chennai, India
This role is part of the Information Services Team within the Business and Technology Services and Support group. In this highly visible and hands-on role, the Technology Services Manager will oversee the following core teams based in India, Chennai
Technology Architecture including Application Development, Integration and Configuration
Data Science and Analysis
Reporting to Business and Technology Services and Support Manager, the successful candidate will leverage industry knowledge and experience to guide the business through creative and transformational uses of new technologies to deliver world class service and support to IDP’s customers and staff in a cost effective and predictable manner.
The key responsibilities and deliverables of this role are:
To provide overall leadership and technical direction, supervision and support to the team.
To drive a culture of Customer first within the IDP technology team ensuring all staff consider the customer as the “centre of all their activities”
To ensure all Technology services are: aligned to the needs of IDP’s customers; delivered in conjunction with the IDP business teams as appropriate; harmonised with IDP’s business goals to produce maximum returns
To ensure delivery of the technology service management function is enabled using appropriate and robust service management frameworks
Ensure teams are appropriately skilled, trained and developed to enable them to deliver high quality services
Manage and develop strategic partnerships with third party suppliers and other internal stakeholders
Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required
Drive a continual service improvement programme based on a desire to become a world class managed service provider for IDP.
Contribute to operational, project and management level reporting
Contribute to IDP projects from time to time as required
Essential requirements (skills, knowledge experience & qualification):
Holds a minimum Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, networking, or a related field.
10+ Years of combined technology experience including a minimum of 3+ years as a technical lead.
Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and design techniques.
Have solid technical experience in configuration of third party systems including implementation of custom components and other add ons.
Have solid technical experience in Windows web application development in both Microsoft and Java technologies using Microsoft SQL Server (2012 and later) as a back-end data server (using ODBC and/or ADO).
Possesses good knowledge of different software systems and architecture including cloud, SaaS and client/server
Experienced in Agile methodology
Passionate about delivering exceptional customer service.
Proven track record of building highly effective teams of technical Service Delivery professionals.
Have excellent written and verbal communication skills in English, influencing and customer management skills
Knowledge and experience in effectively working with the ITIL framework
Highly developed Analytical and problem-solving skills.
Exhibit a proactive approach to staff and management, to quickly identify problems and implement improvements
Experienced working under pressure and organising work priorities
IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.
IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.
We are a world leader in assisting international students to find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
IELTS is the International English Language Testing System and is jointly owned by IDP and British Council, IELTS Australia and Cambridge English Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.
Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise IELTS scores and rely on IELTS for education, immigration and professional purposes.
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.