System Engineer - Level-1

ABOUT IDP EDUCATION

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australian, US, UK, Canadian, and New Zealand institutions, English-language testing, and training. 

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities, and organizations than any other. We also operate English language teaching schools in South East Asia. 

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers but their wider communities. 

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. 

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  With more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.  

If you share our passion for helping people pursue their dreams through education and thrive in an innovative agile digital culture , then join us as we undergo our digital revolution.

POSITION PURPOSE

We are looking to hire an experienced Cisco network engineer to implement and maintain Cisco networks. As a Cisco network engineer, you will be responsible for installing Cisco networks, troubleshooting issues, maintaining security, and training end-users on Cisco networking products. To ensure success, you should have extensive experience with network installations, good communication skills, and experience with end-user training.   should be able to and deploy and maintain scalable and secure networks that perfectly meet our needs. You will also be required to participate in solution reviews for your peer’s work, triage and solve live customer issues, and participate in all day-to-day operational activities. Additionally, you will monitor, measure, and improve Network performance.

RESPONSIBILITIES 

1. Troubleshooting of all types of Hardware (Desktops, Laptops, & Printers), and Software applications (Installation, configuration & troubleshooting of OS, Microsoft Azure products) 
2. Installation and configuration of Windows/Linux-based operating systems
3. Good experience in Installation, configuring & troubleshooting Microsoft 365 
4. Managing DHCP, DNS & Active Directory
5. Managing Linux based servers. 
6. Basic troubleshooting of networking LAN, WAN, basic installation, and configuration  
7. Configuring & Troubleshooting of Network printers, scanners & Local printers at L1      Level. 
8. Resolving tickets within the SLA which is raised from the User side supporting through floor support/Remote  support & Call support. 
9.   Configuration and support for iPad & iPhone. 
10. Installation and Supporting of all meeting rooms & Video conferences 
11. Maintain accurate and updated IT Asset Management inventory to keep track of the
     equipment. 
12. CCTV/Biometric/Printer Configuration and Maintenance & Vendor management 
13. Follow the IT Security policies
14. Provide L2 support to the technical problems faced by the users inside the premises. 
15. Liaise with vendors to solve the issues in IT Infrastructure if any. 
16. Plan to execute periodic maintenance of the IT hardware.
17. Provide Routine monitoring and proactive solutions 
18. Keep all documents updated and kept in the repository.  

WHAT WE'RE LOOKING FOR

1. Minimum 1 to 3 years’ experience in a similar End user support role 
2. Any bachelor’s degree/diploma (without any backlogs) 
3. Good verbal & written communication skills. 

WORKING AT IDP 

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
 We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

 We believe in developing dynamic, inclusive workplaces that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.