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SuccessFactor Administrator

DigiTech | Chennai, Tamil Nadu, India | Full Time

Job Description

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

Position Purpose
This position will support IDPs HCM enterprise configure, manage any issues on the SAP SuccessFactors & its integrated platform. Ownership of Incident and problem management relating to the underlying Human resource management end-to-end integrated platform would be required along with monitoring data flows through telemetry tools and make the system seamless by adopting global standardization for our global people experience teams.
  • Act as Multidisciplinary member for configuring, administration of support on SuccessFactors and Integrations
  • Ability to translate business processes with workflows, validation rules and process builder into configuration
  • Design and create customized reports and dashboards that drive informed business decisions.
  • Provide daily administration and support on database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types etc.
  • Perform regular ETL - data uploads/exercises, data maintenance & cleaning activities.
  • Assist and support major and minor release for IDP, including release cycle testing, end user feature.
  • Collaborate with the Solution Engineers, Administrator & Developers, cross-functional team incl BA’s, Product owners across IDP’s integrated landscape
  • Level 2 critical incident management, problem & change management, and maintaining the upkeep of technical records and documentation.
  • Provides off hours (on-call) support as it relates to IT functional area.
  • Liaison with Third party vendors, partners and suppliers including SAP & Deloitte
  • Third party vendors, partners and suppliers including SAP & Deloitte
Personal Specification
Essential Requirements
  • Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field.
  • 4+ years of professional experience with minimum 2 years of experience SaaS products like SuccessFactors HCM suite
  • Possesses good knowledge of software systems and architecture including cloud, SaaS, and client/server/API integrations.
  • Knowledge and experience in effectively working with the ITIL framework
  • Have excellent written and verbal communication skills in English, influencing and customer management skills.
  • Drive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management.
  • Experience in business process improvement and driving governance requirements.
  • Experience in supporting customers around the globe and willing to work in shift hours (flexibility)
  • Personal profile: analytical, inquisitive, service and team-oriented, friendly demeanour adopter.

Desirable Requirements
  • Exposure to SAP SaaS, Qualtrics products is advantageous
  • Any SaaS application Administrator certification is a plus.
Hands-on Agile ways of working and certifi