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Service Desk Analyst

Information Services | Chennai, India | Full Time

Job Description

POSITION TITLE: Service Desk Analyst

EMPLOYMENT TYPE : Permanent

REPORTS TO: Service Desk Manager

BUSINESS UNIT: Information Services

POSITION PURPOSE

To provide an effective and efficient Service Desk service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests.

Required Skills & Experience

  • Minimum 2 Years of experience in effectively working on a company
  • Service Desk an in involving Co-ordination and Interaction with business
  • users via different mode of communication.
  • Have working experience in rendering Application Support not limiting in
  • Identify, Evaluate, Prioritize and Resolve user requests and issues.
  • An IT undergraduate degree from a recognized college or university
  • ITIL Certification at Foundation level
  • Strong understanding of Windows 7 & above Operating Systems
  • Strong understanding of Microsoft Office 2007-2013
  • Experience in Supporting Office 365
  • Strong understanding of Internet Explorer
  • Microsoft Outlook 2007-2013 and Web Access
  • Basic understanding of Microsoft Active Directory 2003-2012
  • Solid PC networking concepts understanding
  • Installation and configuration of PC peripherals
  • The ability to troubleshoot and resolve desktop issues
  • Analytical & Problem-solving Skills
  • Strong and fluent communication skills in English (verbal and written)
  • The ability to both take direction and work independently in a fast-paced environment
  • Strong time management and the ability to manage shifting priorities
  • Willing to support a 24x7x365 work environment with 8.5-hour rotational shift and rotational week off.


Desirable Skills

 

  • Knowledge of any CRM applications or any Software as a Service (SaaS) applications
  • Working Knowledge in any Service Desk Ticketing Tool
  • Knowledge of SharePoint
  • Understanding of Microsoft Exchange 2007/2013
  • Understanding of SCCM
  • Understanding of BlackBerry and iPhone configuration
  • The ability to prepare end-user and/or technical documentation
  • Knowledge of student placement and English language testing services

Advantageous Skills

MCSE / MCSA / CCNA / CCNP Certifications
Understanding of Network Topology