Senior System Engineer

ABOUT IDP EDUCATION

Being the global leader in international education services, IDP has been the pioneer in this sector for more than 50 years, specializing in combining human expertise with leading technology to help people reach their global ambitions. Operating in more than 50 countries around the world, IDP values and celebrates diversity, fostering a safe and inclusive workplace.

IDP Education Ltd. is the proud co-owner of IELTS (International English Language Testing System), the world’s most popular high-stakes English language proficiency test.

To learn more about us and our various service lines, please visit https://www.careers.idp.com/what-we-do 

POSITION PURPOSE

We are looking to hire an experienced System Engineer to implement and maintain OS Platforms, Patch management, and tool administration. As a Senior Systems engineer, you will be responsible for installing Windows or Linux OS, troubleshooting issues, maintaining security, global patch management, Tool administration, and training end-users. To ensure success, you should have extensive experience with Operating systems, Patch management, Tool Administration, Reporting, good communication skills, and experience with end-user training. should be able to deploy and maintain a scalable and secure platform that perfectly meets our needs. You will also be required to participate in solution reviews for your peer’s work, triage and solve live customer issues, and participate in all day-to-day operational activities. Additionally, you will monitor, measure, and improve performance.

RESPONSIBILITIES 

• Installation and configuration of Windows or Linux-based server operating systems

• Good experience in installing, configuring and troubleshooting Microsoft 365 

• Managing Linux-based servers

• Patch Management: Experience in the Ivanti patch management tool, reporting, and Tool administration

• Managing DHCP, DNS and Active Directory

• Basic troubleshooting of networking (LAN, WAN), basic installation, and configuration  

• Configuring and Troubleshooting network printers, scanners, and Local printers at the L1 level

• Resolving tickets within the SLA that are raised from the User side through floor support, remote support, and Call support

• Installation and support of all meeting rooms and the video conference system

• Maintain accurate and updated IT Asset Management inventory to keep track of the
   equipment. 

• Follow the IT Security policies.

• Provide L2 support for the technical problems faced by the users inside the premises.

• Liaise with vendors to solve the issues in IT infrastructure, if any.

• Plan to execute periodic maintenance of the IT hardware.

• Provide Routine monitoring and proactive solutions.

• Keep all documents updated and in the repository.

WHAT WE'RE LOOKING FOR

• 5 to 8 years’ experience in a similar support role 

• Any bachelor’s degree or diploma (without any backlogs) 

• Good verbal and written communication skills.

 WORKING AT IDP 

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative, seek new ways to solve problems, take initiative, generate opportunities, and be accountable for their actions.

We believe in developing dynamic, inclusive work environments that encourage and celebrate cultural differences and views and provide opportunities for personal, professional, and career development all around the world. We respect diversity in our people—their ideas, work styles, and perspectives—as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.