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Scrum Master

Digital Campus - Product Management | Hybrid in Chennai, Tamil Nadu, India | Full Time

Job Description

About Us:

Being the global leader in international education services, IDP has been the pioneer in this sector for more than 50 years, specializing in combining human expertise with leading technology to help people reach their global ambitions. Operating in more than 50 countries around the world, IDP values and celebrates diversity, fostering a safe and inclusive workplace.

IDP Education Ltd. is the proud co-owner of IELTS (International English Language Testing System), the world’s most popular high-stakes English language proficiency test.

To learn more about us and our various service lines, please visit

If you share our passion for helping people pursue their dreams through education and thrive in an  innovative, agile digitalculture,then come and join us as we undergo our digital revolution.

Position Purpose

IDP has completed the first phase of its digital transformation, which has directly contributed to the massive acceleration in the world’s leading Edu-Tech business, helping students fulfill their lifelong learning opportunities at the world’s top universities.

Our transformation journey is far from complete, and we have an exciting range of projects utilizing our latest generation SAP SaaS suite of CRM tools, SAFE Agile, AWS integration, microservices landscape, and our in-house development experts. IDP runs C4C, Hybris Commerce, and Hybris Marketing and has an exciting agenda to extend our innovation across the suite—and beyond. IDP also utilizes SuccessFactors, ServiceNow, and a range of other best-of-breed solutions.

We are expanding our agile teams and looking for scrum masters to serve as facilitators.

Company’s vision

IDP’s vision is to build a global platform and connected community to guide international students along their journey to achieve their lifelong learning and career aspirations.


We’ll be relying on you to...

  • Strongly serve the Product Owner and Development Team in their quest to do everything possible to delight customers

  • Guide the team and organization on how to use Agile and Scrum practices and values

  • Coach the team on self-organizing to fill in the intentional gaps left in the Agile and Scrum frameworks

  • Remove impediments or guide the team to remove impediments by finding the right personnel to remove the impediment.

  • Proven ability to function in a fast-moving and rapidly evolving environment

  • Build a safe and trusted environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

  • Assist with internal and external communication, improving transparency, and radiating information

  • Support and educate the Product Owner with respect to grooming and maintaining the product backlog

  • Provide all support to the team using a servant leadership style whenever possible and leading by example.

  • Handle end-to-end release process

  • Understand and coach or train fundamental principles (e.g., Story mapping, Estimation, flow, systems thinking, Lean, etc)

  • Support a wider organisational adoption of an agile mindset

  • Understand how to use metrics and data to drive improvements, such as OKR's, cycle time and cost of delay



  • System owners and users

  • Project team members

  • Product Owners

  • Solution Architects

  • Delivery Teams

  • Learning experience

  • Change and Communications

  • Service Desk

  • Management

  • Network users


  • Vendors and suppliers

Personal Specification

Essential Requirements

  • Bachelor’s or Master’s degree in Technical Background

  • Minimum of 9 years of overall experience with Agile implementation and transformation for large clients

  • 2 years of proven experience as a Scrum Master with Agile processes and tools is required; experience in Jira and Confluence is preferred.

  • First-level Scrum Master certification (PSM I)

  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

  • Previous experience as a developer, tech lead, or test manager

  • Excellent collaboration, negotiation and influencing skills

  • Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burn-down techniques, numerous Retrospective formats, handling bugs, etc)

Desirable Requirements

  • Second-level Scrum Master certification (PSM II)

  • SAFe Scrum Master and PMI-ACP certifications would be a plus.

  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and agile games

  • Applicable knowledge of the technologies used by the team (Python, AWS, and cloud computing)

  • Proven servant leadership in DevOps and cloud-based programs.


  • IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
    We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

    We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.