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Sales Support and Customer Service Officer, Canberra

Student Placement | Canberra, Australian Capital Territory, Australia | Full Time

Job Description

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.


The Sales Support and Customer Service Officer delivers an outstanding experience to our students as their first face to face touch point and provides administration support to Counsellors and team members, aiding to provide a seamless customer experience.

Assisting students to progress to the counselling stage and then on to each subsequent contact through their journey ensuring the smooth and efficient processing of student applications via relevant systems.

This is a Permanent - Part time role based out of our Canberra Office.


  • Be the face of our office, welcome and greet students, attending to their queries and follow through on enquiries and applications.
  • Ensure the smooth and efficient processing of student applications and invoices via relevant systems.
  • Be responsible for the accurate preparation and submission of documentation in a timely manner.
  • Support IELTS customers and teams.
  • Work with marketing and the broader team to organise and prepare any events.
  • Manage and store student files through the established filing system, maintain and update all generic IDP and institutional information materials.
  • Create and maintain a great workplace environment for our team, visitors and customers, displaying warmth and professionalism whilst adhering to processes, policies & code of conduct.


  • Completed Bachelor's degree or equivalent
  • Working experience in Australia or in the International education industry
  • Demonstrated customer service orientation
  • Strong Communication skills (oral and written)
  • Proficiency with Microsoft Office environment, particularly Word, PowerPoint & Excel
  • High degree of motivation, initiative and flexibility
  • Ability to remain calm under pressure


  • Completion of PIER Education Agent's Training Course
  • Proficiency in English & Fluency in Any second language desirable


IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.