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Professional Support Network (PSN) Assistant

Administration | Melbourne, Australia | Contract

Job Description

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. 

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.


To ensure the IELTS PSN standards are maintained for all network Examiners.


· Manage the Examiner inbox

· Keep certification spreadsheets robust and up to date

· Ensure documentation for all IELTS and Life Skills Examiners is received as required from centres

· Provide written report to PSN Manager monthly on certifications conducted and results received for all IELTS: IDP centres during that period

· Work with the PSN Manager to distribute and track the performance for Senior Examiners

· Understand, respect and comply with IELTS quality and compliance, security and confidentiality requirements


To succeed in this role you will need organisational and sound time management skills, the ability to maintain focus  under pressure and strong cross cultural communication skills to facilitate good relationships with our test centre  network.  You will also need to be process improvement driven and have the ability to work independently and as part  of a cohesive team.  Experience working in a regulatory environment or quality system will be advantageous.


IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.  We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.