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Product Manager – IELTS Digital Services

IELTS | Hybrid in Melbourne City, Victoria, Australia | Full Time

Job Description

An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.  

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test the quality English language test that is trusted by more than 11,000 organisations including governments, universities worldwide. We also operate English language teaching schools in Southeast Asia. 

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities. 

In recent years, our investment in digital technology and customer research has enhanced these personal connections, enabling us to deliver global success to more students, test-takers and our partners.

Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

And best yet, at 50, we are just getting started.

POSITION PURPOSE

We are continuing to evolve IELTS operations to support our global growth and the integrity of the IELTS brand. Supporting IDP’s ongoing transformation of IELTS digital operational experience this role will provide end to end Product Management for IELTS digital platforms. Collaborating with the broader IELTS team, and the role manages the prioritization, delivery, and business and Customer benefit realization of IELTS Products delivered through the platforms.  

Through sound customer research, market and data analysis, along with co-validation with IDP’s global network you will identify opportunities to develop, enhance and improve the internal and external Customer experience of IELTS digital product and services. You will lead and drive the development of the strategic roadmap for the allocated products and work with the teams to implement and deliver, achieving the targeted business and customer outcomes.  

This is an exciting role, managing a portfolio of digital services that have a critical contribution to our customers experience of IELTS.

A full-time permanent opportunity based out of Melbourne, reporting to the Chief Technology & Innovation Officer - IELTS.


Responsibilities include; 

  • Management of the development of a consolidated Product Roadmap for IELTS digital services aligning senior management strategic objectives, working with Product Owners to develop delivery plans
  • Management of current products to create amazing customer experiences focusing on the product lifecycle, new product development and operational process improvements to drive efficiencies and deliver on business objectives
  • Continually walk in the customers shoes (using data and hands on experiences) across the digital and physical platforms for identifying and driving continuous improvement via a prioritised backlog being actively worked on by the required teams 
  • Collaborate with Digital Experience and research teams to facilitate regular co-design to enable a complete understanding of customer needs
  • Participate in the development of the core value proposition for IELTS digital services, supporting physical and digital customer interactions, omnichannel experience and lifecycle and operational efficiencies.
  • Reporting of key metrics impacting business performance, including tracking of benefits realisation (from new products and improvements)
  • Leveraging data from across the platform and working with data teams, identify opportunities such as ‘next best action’ or gaps that could be addressed which would improve commercial outcomes
  • Manage initiatives in the roadmap across cross functional teams, building sustainable processes, co-ordinating and managing dependencies in release schedules
  • Work through and create change management plans with key stakeholders to optimize customer, business and operational adoption and performance
  • Lead Product Owners to ensure effective implementation of the product strategy, roadmap and performance objectives

About you

As our new Product Manager - IELTS Digital Services, you'll be a critical member of a high performing team, personally producing outcomes that accelerates IDPs agenda to support customer's needs. We'll be relying on your expertise in promoting superior customer experiences and customer centric business solutions. 

Specifically, we are looking for a talented individual who has;

  • Track record in the management of commercialised products/ services at various stages in their product lifecycle
  • Knowledge and execution of product management practice, including business planning, roadmap development, forecast and benefits realisation.  
  • Proven ability to lead product lifecycle from concept to MVP and go-to-market, including mature product iterative improvement, and where applicable migration and exit.
  • Ability to take responsibility for the overall condition and stewardship of the product.
  • Strong business and data analysis skills with ability to synthesize market, customer and data insights to inform product decisions, actions and outcomes.
  • Demonstrate an ongoing thirst for a better understanding of the customer with business acumen to create solutions that meet customer needs.
  • Build rapport and communicate solutions to senior stakeholders including being able to tell the “solution story”
  • Experience in balancing customer experience and commercial requirements
  • Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve; passion for driving process improvements that directly impact operational efficiencies.
  • Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view
  • Experience with ideation and co-design tools and methods, Agile and/or SAFe experience or certification and ability to apply systems knowledge within operational context.


More about us

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

At IDP, our people are always at the forefront of what we do.  We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work.  We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.


Why join us

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.

Some other benefits include:

  • Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
  • Professional development programs to grow your career.
  • Two paid volunteer days every year to support our local communities.
  • Stay energized with free fresh fruit and barista onsite.