Operation Support Analyst
Business Services Support | Chennai, India | Full Time
IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. We are building out our team in Chennai to provide continuous global platform development to deliver the greatest products for our customers. If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us in our brand new offices in Nungambakkam in the heart of Chennai.
Operation Support Analyst (Digital Events)
IS Service Desk – Chennai, India
The primary object of this role is to ensure the effective uptake, implementation and effective use of IDP’s new Digital Events Management System. This role will report to the Lead Agile Process Improvement and will guide Events Coordinators across the globe in how to set up digital events, ensure they are taking a standardised approach to implementation, monitor the systems effectiveness and coordinate between the vendor, IDP staff and IDP clients to identify & implement improvements to both the system and the way it is employed. This role will also be available before, during and after events to answer or direct system & process related queries.
Essential requirements (skills, knowledge experience & qualification):
Minimum 3 years working experience in rendering Product Support not limiting in Identify, Evaluate, Prioritize and Resolve user requests and issues, 2-3 years’ experience in similar domain.
Bachelor's degree from a recognised institution
Experience with Excel, HTML, and CSS
Excellent communication skills, patience, and empathy.
Comfortable using general office software applications
The ability to both take direction and also work independently in a fast paced environment
Strong time management and the ability to manage shifting priorities
Willing to work in different rotational shift hours
Desirable requirements (leadership & team/project capabilities):
Strong business acumen, ethics and high integrity
Excel at developing relationships over the phone and in person
IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.
IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.
We are a world leader in assisting international students to find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
IELTS is the International English Language Testing System and is jointly owned by IDP and British Council, IELTS Australia and Cambridge English Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.
Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise IELTS scores and rely on IELTS for education, immigration and professional purposes.
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.