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Manager - Business Services Support

Business Services Support | Chennai, India | Full Time

Job Description

IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. We are building out our team in Chennai to provide continuous global platform development to deliver the greatest products for our customers. If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us in our brand new offices in Nungambakkam in the heart of Chennai.  

POSITION TITLE: 

Manager – Business Support Services 

LOCATION: 

IS Service Desk – Chennai, India  

POSITION PURPOSE 

The primary objective of this role is to lead the Business Support Services team. This role would manage and oversee the following core teams based in Chennai, India with overall team size of 21 

  • Agile Process Improvement 

  • Training Development 

  • Change & Communications  

The key responsibility of this role would be to ensure successful delivery of business support services to stakeholders within IDP. This role would manage work across all three business support teams, handle escalations and engage with key stakeholders. This role would be responsible for setting direction, tracking KPIs and reporting as per governance requirements. This role would also be responsible for team management, training and continuous improvement/innovation in service delivery.  

 

Essential requirements (skills, knowledge experience & qualification): 

  • Minimum 8+ years of relevant experience in Operations management roles 

  • Post graduate qualification (MBA preferred) 

  • Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above) 

  • Excellent skills in developing and delivering presentations for audiences of all levels of business 

  • Experience in managing 25+ member teams 

  • Experience in designing processes and operating models to support diverse stakeholder groups across countries 

  • Experience in managing teams delivering multiple types of services 

  • Experience in managing team leaders and coaching/mentoring them  

  • Experience in process improvement frameworks such as Six Sigma, Lean, Agile 

  • Experience in driving change and communication initiatives 

  • Exposure to training development or eLearning standards 

  • Relevant experience in HR and / or operational roles that have a significant development focus. 

  • High level of expertise in MS Office applications  

  • Reasonable project management skills and ability to simultaneously manage multiple stakeholders and activities  

  • Ability to interact effectively with management and staff at all levels with solid interpersonal skills  

  • Ability to interface effectively with internal and external stakeholders that may be located in geographically disperse locations and / or different cultures 

  • Ability to exercise good judgment within broadly-defined procedures and practices to determine appropriate action  

  • Cultural awareness and the ability to adapt style and approach to suit a particular audience 

  • Strong written and oral communication skills, including skills in developing and delivering presentations for audiences of all levels of business 

  • Self-starter; ability to work under minimal supervision  

  • Ability to gain commitment from others, effectively manage expectations and competing priorities. 

  • Excellent communicator; that can inspire stakeholders. 

  • Alignment to IDP culture and values. 

 

About Us:

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses.  We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

We are a world leader in assisting international students to find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years. 

IELTS is the International English Language Testing System and is jointly owned by IDP and British Council, IELTS Australia and Cambridge English Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.

Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise IELTS scores and rely on IELTS for education, immigration and professional purposes. 

Our People

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.  We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.