JIRA ADMIN

Position Purpose

IDP has completed the first phase of its digital transformation which has directly contributed to the massive acceleration in the world’s leading Edu-Tech business helping students fulfil their lifelong learning opportunities at the world’s top universities.

Our transformation journey is far from complete, and we have an exciting range of projects utilizing our latest generation SAP SaaS suite of CRM tools, SAFE agile, AWS integration and microservices landscape and our in-house development experts. IDP run C4C, Hybris Commerce and Hybris Marketing and have an exciting agenda to extend our innovation across the suite – and beyond. IDP also utilize SuccessFactors, ServiceNow and a range of other best-of-breed solutions.

We are looking for strong Atlassian/Jira administrator to support our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization.

Company’s vision 

IDP’s vision is to build a global platform and connected community to guide international students along their journey to achieve their lifelong learning and career aspirations.

Deliverables

We’ll be relying on you to…

As a JIRA Admin, 

• 5+ years of experience in Jira, Confluence administration and customization
• Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk)
• Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
• Work with development and design teams to identify procedural efficiencies, such as with Jira Workflows, custom fields, etc.
• Devise, test, and deploy integration's between Atlassian products and other internal tool chains.
• Excellent in handling Change and Configuration Management Processes.
• Understanding of JIRA APIs and webhooks, integration with various CI/CD tools.
• Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java Strong experience on representing SDLC model in Jira tool.
• Understanding Azure DevOps tool.
• Strong hands-on experience on Development tools & Processes
• Aware of industry best practices
• Candidate should have experience in installing, configuring and troubleshooting a large installation and should have good control with multiple server deployment.
• Generate documentation on workflows and processes implemented in JIRA to support runbooks.
• Train end users on JIRA features during project deployments and with ongoing support
• Codes, tests, and debugs new software / applications or makes enhancements to existing software / applications and provide solutions using JIRA.
• Recommend operational efficiencies, eliminate unnecessary work efforts and remove unwanted complexities.
• Integrate JIRA with GitLab
• Support and Configure Engineering Measures (Metrics) across business product lines.
• To perform monthly audit of JIRA/Confluence

Relationship

• System owners and users
• Project team members
• Product Owners
• Engineering Managers
• Agile Coach and Scrum Masters
• Solution Architects
• Delivery Teams
• Learning experience
• Change and Communications
• Service Desk
• Management
• Network users
• Atlassian (External)

Personal Specification

Essential Requirements

• Bachelor’s / Master’s degree in Technical Background
• Minimum 5+ years of overall experience with JIRA Administration and One year of proven experience as a Scrum Master
• Any one certificate would be an added advantage - Certified Jira Administrator Cloud (ACP-JCA) | JIRA Project Administrator (ACP-MSCP) | Jira Service Administrator (ACP-MSSP)
• Experience with SCRUM and agile development processes
• First level Scrum Master certification (CSM/PSM I or similar certifications)
• Excellent collaboration, negotiation and influencing skills.