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IT Services Manager – South East Asia

Technology Services | Singapore | Full Time

Job Description

Position Purpose

You will be responsible for the implementation of IDP IT policies, procedures, and best practices across the SEA region and provide technical expertise and guidance to SEA country IT teams/contacts (or third-party support teams) on the operations and maintenance of all aspects of the technology landscape for the region, including operations, networking, projects, support, disaster recovery and security. 

Further you will be a strategist and consultant to the business in the adoption of new technology internally or externally.

You will

  • Ensure that country IT teams are customer focused and deliver outstanding level of service (e.g. ensuring smooth running of IT operations - user support, IT systems, domain services, communications, and connectivity) while continually improving towards best practice with respect to cost, quality and service
  • Be hands-on in the daily management of all IT systems and services
  • Oversee the ongoing maintenance and support of all infrastructure technology, applications and services across the SEA region
  • Provide thought leadership, drive development of regional or country IT roadmaps to support IDP’s ongoing digital transformation with the aim of enhancing our customer experience while effectively managing a small team to deliver effective IT operations
  • Managing regional vendor relationships including contract negotiations and performance
  • Lead the implementation of global IT policies, procedures, and best practices within the region
  • Take lead in IT security audits in conjunction with global teams to identify and mitigate potential threats and risks
  • Ensure effective Senior Stakeholder communication and reporting on all projects and initiatives & work collaboratively with project teams and key stakeholders within and outside SEA region
  • Work closely with country leaders, procurement and third-party vendors to plan and execute optimised purchasing of IT/communications assets and services
  • Drive/lead and/or partner management teams in the adoption of new technologies to improve customer experience or improve Internal processes

You are great at

  • Inspiring, motivating and Leading teams
  • Problem solving
  • Stakeholder engagement across multiple countries and cultures
  • Project management with strong business acumen
  • Fast learner - strong understanding of new and emerging technology

Good to have

  • Experience working in a dynamic global environment
  • Excellent interpersonal skills and ability to interact and positively influence people at all levels
  • Have high energy to keep up with the fast paced business of the organization
  • Additional proficiency in any Southeast Asian country language

 You will need to

  • Have a minimum 7 years working experience with 5 years’ experience in managing IT Systems, Infrastructure and third party vendors in a matrix MNC environment with atleast 2-3 years’ experience in multiple customer facing offices

Who we are

An ASX100 business partly owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.