IELTS Test Coordinator
Training and Development | Brisbane City, Queensland, Australia | Full Time
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.
For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.
The IELTS Test Coordinator is responsible for overseeing the general operations and administration of the
IELTS examinations offered through the Direct Testing Unit (DTU) of IELTS Australia. The IELTS test is mainly
delivered via computer and on paper.
The IELTS Test Coordinator will work closely with the Test Center Manager and Assistant Test Center
Administrator to ensure the logistical needs of the test center are met, ensuring compliance with the
established guidelines of test operation as prescribed by the IELTS test partners. Furthermore, the IELTS Test
Coordinator will coordinate resources, equipment and supplies to ensure a smooth daily operation of the test
center as to meet its goals of efficiency, compliance and customer satisfaction.
You will be responsible for computer-delivered IELTS testing.
Ensuring testing operations and administration are compliant with requirements of the IELTS quality system, commercially viable and indicative of a commitment to exemplary customer service and operational best practice.
To be successful in this role, you will have strong systems and administrative skills and exposure to a high-stakes compliance environment. You will also have a passion for exceptional customer service and creating an environment of continuous improvement amongst your team. Direct experience in this area, while desirable, is not essential. You will also be able to plan, organize, prioritize and execute multiple tasks within set objectives in a timely and professional manner.
This is an exciting opportunity for you if you like to solve complex problems and be a part of an internationally focused business unit.
To apply for the position, please submit your resume and cover letter.
WHAT WE'RE LOOKING FOR
- Aptitude for problem solving
- Able to build constructive and effective relationships
- Demonstrated ability to work effectively within a team and being assertive
- Possess strong organizational and time management skills
- Ability to plan, organize, prioritize and execute multiple tasks within set objectives in a timely and professional manner
- Familiar with customer service principles and practices
- Demonstrates strong listening, written and oral communication skills
- Solid computer skills, including Microsoft Office
- Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network
- Availability to work extended hours and on weekends
WORKING AT IDP
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.