IELTS Customer Service/Cashier

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.

Key Responsibilities

• Preparing reconciliations and bank deposit documentation
• Assist/facilitate direct deposit for payments for IELTS test fee, TRF, Test Day Transfer, Remarking and IELTS Workshop fees from customers. Advise head office on a daily basis deposit made for the day.
• Attending to customers complaints tactfully and professionally and referring appropriately
• Completing counter transactions involving selling products, making appointments for provision of services or facilitating the receiving of mail, documents and parcels from customers and suppliers.

Qualification Requirements

• Bachelor's Degree
• Customer service focus attitude
• Cash Management and Accounting Data Entry skills
• MS Office software skills
• Analytical problem solving skills
• Integrity/Honesty/Confidence/Focus
• Good English communication skills

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.