Destination Manager - UK
Student Placement Operations | Mumbai-Andheri(West), India | Full Time
IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.
IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.
We are a world leader in assisting international students to find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
IELTS is the International English Language Testing System and is jointly owned by IDP and British Council, IELTS Australia and Cambridge English Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.
Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise IELTS scores and rely on IELTS for education, immigration and professional purposes.
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
The Destination Manager/ Assistant Manager is accountable for client development, counselling skills in–country, application quality control and client wise analytics and management of one or more destinations. The responsibility can be for multiple countries and/or the region. All these will directly impact the delivery of student placement volumes and client satisfaction. This role is central to the delivery of revenue and profit objectives and will work with the region/country/destination/office teams towards establishing IDP as an admired and respected service provider for the destination.
- Client Relations / Development
- Counsellor Training and Certification (destination knowledge, converting lead to committed, application management , visa counselling and pre departure)
- Application Quality Control
- Events organization
- Sharing Best Practice
- Analytics and Reporting
- Marketing and Business Development
o Educated to degree level or equivalent.
o Demonstrated high level skills and experience in marketing and client management with a track record of success that indicates high level business acumen and an entrepreneurial approach.
o Highly effective relationship building and relationship management skills.
o Experienced in training material development and training delivery.
o Experience within relevant destination country education sector.
o Analytical and reporting skills – able to interpret and present data effectively.
o Highly effective planning and organising, managing multiple competing priorities.
o Excellent communication skills across all key channels – oral (including presentations), written and non verbal.
o Practical experience in managing diverse stakeholders – with diverse interests – to their satisfaction, but always keeping to the ultimate goals of the organisation.
o Sound judgement and the ability to make decisions and act in the best interests of IDP.
o Strategic aptitude and the ability to understand the big picture.
Sound IT skills – Microsoft Office, CRM systems