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Customer Service Officer / Admin

Administration | Singapore | Full Time

Job Description

About Us:

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Responsibilities:

The Customer Service Officer will be responsible for maintaining office services by manning of reception area and attend to all enquiries organizing and supporting office operations, facilities and procedures; controlling correspondence; arranging purchase requisitions for approvals; assigning and monitoring clerical functions and IT administration. This support will provided to both Regional and Singapore offices.


Key Performance Area

Reception & Customer Support (60%)

  • Manning of Reception area and attend to all enquiries.
  • Registration of walk-in students and assigning the students to the respective counsellors.
  • Create new and updating of student entries in CRM system (SAP Cloud4Customer).
  • Assisting with IELTS registrations and issuing receipts for IELTS fees collected.
  • Tally of daily cash and nets collection and issuing receipts for monies collected.
  • To handle all email communications for the organisation and timely assignment of emails to respective parties.
  • Ensure tidiness and cleanliness of reception and customer touchpoints.
  • Inventory management for office supplies
  • Handle travel documentation for overseas visitors
  • Manage agendas/travel arrangements/appointments etc. for the upper management

Office Facilities Support and Administration (20%)

  • Provide general administration support to the Regional and Singapore office
  • Collaborate with the Country Manager & Admin Team Lead to provide effective and efficient administrative support
  • Review, manage and review all office and service/equipment contract/agreements under charge. Ensure Contractors meet Service Level Agreements.
  • Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately
  • Implement preventive maintenance program to ensure company facilities are well-cared for and adequate to support the company’s business operations
  • Ensure office safety is in compliance with regulations set by the building management
  • Respond to maintenance issues immediately upon notification
  • Conduct training, drills and exercises in fire safety and ensure that fire safety requirements set by SCDF are fulfilled
  • Coordinate office activities and operations to secure efficiency and compliance to company policies

IT Service Provider Coordination (10%)

  • Responsible for project management of IT Setup and succeeding implementation region/country specific systems
  • Responsible for network administration
  • Provide 1st level of troubleshoot assistance
  • Work with IDP Service Desk and Vendor to provide trouble-free IT support at site
  • Ensure all equipment are in good working condition at site. Eg. Support of PCs, handheld systems, printers, telephone systems, access systems
  • IT, network and infrastructure system for local teams
  • Installation, support and maintenance of applications
  • Ensure procurements and reconciliation follows procedures and timelines

Ad-Hoc (10%)

  • Support with staff engagement and wellness activities and HR administrative work.
  • Support with Special Projects eg. Office Move
  • Work closely with internal and external stakeholders to develop and implement workplace safety and health management policies, operations processes and best practices to achieve high performance and service levels

Requirements:

  • Diploma/Professional Certificate in any field
  • Experience in Microsoft products and desktop support
  • Work experience in PC, laptop and handheld systems
  • Experience in Microsoft Office, MS Outlook over MS Exchange
  • Good understanding of workplace management skills
  • Able to work either alone or part of a team
  • Has strong communication and interpersonal skills with ability to interact with different level of stakeholders
  • Able to work in a fast-changing business environment
  • Has excellent organisation and project coordination skills