Client Account Manager

Being the global leader in international education services, for more than 50 years IDP has been the pioneer in this sector, specializing in combining human expertise with leading technology to help people reach their global ambitions. Operating in more than 50 countries around the world, IDP values and celebrates diversity, fostering a safe and inclusive workplace.

IDP Education Ltd is the proud co-owner of IELTS (International English Language Testing System), the world’s most popular high stakes English language proficiency test.

To learn more about us and our various service lines, please visit https://www.careers.idp.com/what-we-do

POSITION PURPOSE

We are looking for a Client Account Manager to work within our high-performing Client Experience team in Chennai.

As a Client Account Manager, you will be working closely with IDP’s university partners to understand admission entry requirements across courses and source markets; help clients work with our digital applications and set up their portfolio of courses on our platforms. You will feedback to our product and commercial teams on client expectations and requirements to help us deliver an outstanding client experience

RESPONSIBILITIES:

• Liaising with partner institutions and successfully onboarding them onto our digital platforms
• Handle digital Product demos, training, and project briefs
• Ensure partner universities have added and updated course data information as per specifications
• Follow-up with clients to ensure optimal usage of the platform, encourage increased adoption and improve their outcomes
• Work with product and commercial teams to build and maintain products and services that deliver maximum ROI for our partners
• Create and validate delivery reports for commercial Teams

WHAT WE'RE LOOKING FOR

• Min 3+yrs of Experience 
• Good communications skills 
• Higher attention to detail 
• Ability to multi task and stay organized 
• Ability to work under pressure 
• Friendly and professional demeanor 

  WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business. We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
 

Please watch this 2 min video on IDP digital campus (195) IDP Digital Campus - YouTube