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Call Center Agent

Call Center | Ho Chi Minh City, Vietnam | Full Time

Job Description

Career Opportunities at IDP Education

(Ho Chi Minh Office)

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.

IDP has a demand to recruit the following position:

Contact Center Agent

(Full time) 

Job Description:

  • Reporting to the Contact Center Team Leader:
    • Counsel prospective students and their families regarding study opportunities in Australia, US, UK, New Zealand, and Canada via phone.
    • Provide information to students on our institutions / visa / accommodation, etc.
    • Follow up leads from events / seminars / web and convert to walk-ins.
    • Maintain good rapport with students, their families to gain referrals for IDP
    • Follow up and update lead status in C4C (Student Data Management System)
    • Provide required daily / weekly /monthly sales and operation reports


  • Have knowledge about studying overseas, student placement, especially in Australia, UK, US, New Zealand, and Canada is an advantage.
  • Excellent communication, explanation and customer orientation.
  • Demonstrate strong sales, have ability to maintain and widen customers’ relationship.
  • Ability to work under high pressure and target.
  • Candidate must possess at least a Diploma's Degree.
  • At least 01 year of working experience in telesales is required for this position.
  • Preferably experience Staffs specializing in Sales, Education counselling or equivalent.
  • IELTS 5.0 or equivalent.



  • 13th month salary.
  • Bonus in the end of year.
  • High incentive.
  • English Training scholarship for staff and family in ACET – one of the best English Center in Vietnam.
  • 15 working-days recreation leave, 10 day sick leaves.
  • Annual medical examination.
  • Staff development & training.
  • Outing Trip.
  • Other benefits according to IDP’s policy.