Call Center Agent
Call Center | Manila, Philippines | Full Time
An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
This position will be responsible for Qualifying the Web enquiries as per the defined targets in line to the In country Marketing team.
- Qualify Web Leads in lines to the defined targets
- Ensure quality calling and response to IDP students and parents
- Manage other IDP touch points – Outbound calls, Web Chat & SMS etc.
- Closely work with the reporting manager on the Monthly/Yearly web lead qualification targets
WHAT WE'RE LOOKING FOR
- Bachelor's Degree
- Preferably has 1-3 years experience in the call centre industry.
- Good verbal and written communication skills
- Good understanding of DIALER functionalities
- Ability & Willingness to innovate, self-motivated
- Basic computer skills - MS office