Academic Counsellor, AUS/NZ (Bangkok, Thailand)
Student Placement Operations | Bangkok, Thailand | Full Time
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
For more than 45 years our global network of 93 offices has been helping students to study in Australia, Canada, New Zealand, the USA and the UK. With more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
We are undergoing a digital transformation and changing the way we support, engage and reach our customers whether they choose to talk with us online, at an event, or in our offices. Our regional teams in South East Asia have been leading the way in delivering this transformation.
The Academic Counsellor is responsible for providing information, advices and support, and processing applications for international students seeking placement in Australian and New Zealand education institutions. The position is also responsible for directly promoting IDP products and services to students to finalise and achieve revenue target.
• Achieve sales revenue target
• Deliver high quality service, meeting student needs.
• Ability to maintain, develop and strengthen partnerships inside or outside IDP
• Working cooperatively across cultures and organisational boundaries.
Provide information and advice to both Thai and International Students, and their families, regarding study opportunities in Australia and New Zealand
Effectively maintain and manage up-to-date leads (potential students) and applications pipelines to maximise conversion
Submit applications to institutions, obtain offers and facilitate enrolments
Follow up leads and enquiries and maximise the number of applications submitted and finalised with IDP
Provide opportunities for cross-selling between IDP’s services from Student Placement, IELTS and IDP English.
Technical and Professional Competence
Possess high level of product knowledge and competency in using CRM for managing student cases and running performance reports. Ensure accuracy in data entry and management
Maintain excellent knowledge of student visa conditions and client programs and processes
Customer Service Orientation
Attend to student face-to-face, phone and email enquiries in a timely and professional manner
Follow through on student enquiries, requests or complaints and provide information and assistance as required
Manage in-house interview sessions where students can meet institutions representatives to submit applications on the spot
Interactions and Team Work
Support marketing team for promoting of events such as Interview Programs and a series of exhibitions throughout the year
Assist the promotion and student bookings of excursions and cultural events
Share knowledge and market information with colleagues who may find it useful
Maintain and update generic IDP and institutional information materials
Provide input on marketing activities to promote IDP brand and services and work with Marketing Coordinator to coordinate the advertisements on community newspapers and websites
WHAT WE'RE LOOKING FOR
- Suitable business degree qualification, with 2-5 years’ experience in commercial sector, preferably with MNC in education industry
- Solid knowledge of local and Australia & New Zealand education systems
- Excellent written, verbal and presentation skills to communicate effectively in both Thai and English
- Prior knowledge of Australia & New Zealand education as a product and awareness of Student Placement operations is an advantage
Possess an ability to work and operate in a team environment with minimum supervision to meet targets and deadlines
Result-driven & customer centric mindset
- High level of business acumen combined with good knowledge of the commercial environment
WORKING AT IDP
IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. We are looking for people who share that passion of making an impact in people's lives.
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.