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Technical Account Manager

Customer Care | Chennai, Tamil Nadu, India | Full Time

Job Description

About the Company:

Hotcourses India (an IDP Company) is a profitable, multinational company with over 300 talent driven people in offices in the UK, Europe, North America, Asia and Australia. Hotcourses provides unique online tools to connect students with universities and colleges around the world. Hotcourses was acquired by IDP in the year 2017. We are now in the process of transition and will come under the IDP banner effective July 2019.

IDP is a global leader in international education services. IDP has been operating for close to 50 years, creating a huge network of opportunity with offices in over 30 countries and a number of separate business lines offering specialised services to our many customers. We help International student’s study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country; IDP is also a proud co-owner of IELTS, the world’s most popular high-stakes English language test that helps people to achieve their study and migration aspirations; we operate 11 English language teaching campuses across South East Asia;

IDP’s ongoing success comes from our highly committed and caring employees around the globe.  We work collaboratively, as together we have the power to generate outstanding outcomes for our customers. It’s the diverse talent, expertise and passion of our people around that makes IDP unique. We strive to provide a working environment where people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

Our brand values have been developed through comprehensive research and align with our customer’s expectations. Our commitment to these values enables our teams to have an impact on the outstanding service we deliver.

We believe education is transformative and that we will never stop learning, which is why we offer our team personal growth with exceptional learning and development. We inspire people to learn for a better future.

 

CANDIDATE SPECIFICATION:

A Technical Account Manager / Ad Ops Engineer.

Someone with GTM and front-end website experience.

Preferably used to working with different CMSs

Good customer service skills and a problem solver

Digital display advertising experience – set up and conversion pixel tracking a must.

 

ROLES AND RESPONSIBILITIES:

The role would support clients in setting up campaign pixels, advising on best points of conversion. We now we have 4 different pixels for each campaign so it will be a FT role.

The role can also support Senthil and Chennai in other areas of set-up.

This would leave LDN to be in charge of optimisation.