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Internal Application: IT Support Engineer - 1st and 2nd line support

Internal IT | Hybrid in London, United Kingdom | Full Time

Job Description

Role – IT Support Engineer  

Location – Putney Bridge (2-3 days office based)

Salary – Circa £35,000 plus bonus


Is this you?

Does technology and fixing peoples IT problems come naturally to you? Are you looking a role which is a mix of 1st and 2nd support? Are you looking for a role where you will be mentored by an IT manager and taught about how to work in a global company? If so then please continue to read on.


The Challenge

You will be part of a small team but very busy team comprising of an IT Manager and IT Support Executive. You will be responsible for) on providing 1st and 2nd line technical support to both local and remote staff spread throughout the UK and where possible in the US & Canada. There will be times when you are setting up and shipping out laptops and others when you are working on new and innovative technology projects.


What you’ll need

You will need to have a passion for IT or at least an understanding on how to build, fix and resolve tech issues on both Windows and Mac laptops. You will also need to have the desire to want to learn as this is an entry level role coupled with the ability to provide a high level of customer service to our users.

Ideally you will have worked in both an office based role coupled with a remote support role. 

Travel into our Putney Bridge office 2-3 times a week is an essential for us. 

What’s Next?

Click the apply button below to send me a copy of your CV or if you don’t have one ready and you want to apply just connect with me on Linked In for an informal conversation. Link below


About us 

IDP Connect is a division of IDP Education, global leaders in student marketing and recruitment.

Working with institutions as true partners, IDP Connect understands and enhances our clients’ capabilities with the transformative power of data, insights and engaged student communities.

With an entrepreneurial mindset and focus on innovation, IDP Connect creates digital products in collaboration with students that connect them with the right institutions. It also offers a one-stop-shop of services for institutions – including in-country promotion, student placement, and onshore arrival services – enabling them to reach their global recruitment ambitions.

Currently undergoing an exciting period of growth and product development, IDP Connect is truly embedded in our key markets. We provide access to in-country knowledge and insight from 30+ international student recruitment markets, as well as an annual student audience of 98 million across our digital platforms. Our exclusive real-time data provides institutions with actionable insights to inform their marketing and recruitment strategies.

Together with its partners, IDP Connect plays a vital role in global higher education, building on the trust and connections it has with students throughout the world.

We are committed to equality of opportunity for all employees and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

For details on how we store your data please see our Recruitment privacy notice which can be found at:
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