Inbound Call Center Agent
Call Center | Los Angeles, CA | Full Time | From $17.00 to $25.00 per hour
About Us
At Ice Speak Social, we specialize in bespoke call centre solutions that enhance customer satisfaction and drive business results. We’re building a vibrant, collaborative team that communicates with professionalism and a positive attitude — and we want you to be part of it!
Job Summary
We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction.
Key Responsibilities
Answer inbound calls from customers promptly and professionally.
- Provide information about products and services, answer questions, and help resolve complaints.
- Document customer interactions and update records in CRM systems.
- Escalate complex issues to supervisors when needed.
- Meet daily performance goals for quality and call handling.
Follow established scripts, workflows, and company policies.
Qualifications
High school diploma or equivalent.
- Strong verbal and written communication skills.
- Comfortable using computers, CRM tools, and multi-line phone systems.
Customer service experience preferred (entry level welcome).
- Ability to stay calm and professional under pressure.
What We Offer
Competitive pay with incentives
Paid training
Opportunities for growth
Supportive team environment
Schedule
Monday–Friday