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Seasonal Customer Service Specialist

Sales/Operations | Austin, TX | Contract, Temporary, and Temp to Perm

Job Description

About us:

Our mission is to use software and analytics to bring transparency to the opaque world of jewelry. We are backed by leading VCs including Khosla Ventures, Maveron, CSC, and Crosslink.

Note: we acquired the domain name (Ice.com) 2 years ago (it is unrelated to the previous company).

A few reasons why you should be interested in this opportunity:

  • The jewelry industry is a fragmented, $80B market (in the US alone), growing at 5%+ annually, that software has yet to disrupt

  • You will be joining an awesome team with minimal egos

  • We are extremely data-driven and technology/software is in our DNA. You won't be a second-class citizen here, guaranteed

  • We don't have time for jerks or politics

  • Competitive compensation package

  • Small and agile team

What we'd like to see:

  • Bachelors degree preferred, but not required (in lieu of a degree, 1-4 years of relevant work experience is acceptable)

  • In some cases we will accept someone with little to no experience whom is simply sharp/passionate and willing/able to learn at an accelerated pace

  • Proficient in MS office suite (Word, Excel, Powerpoint etc...)

  • Excellent troubleshooting and problem-solving skills

  • Self-starter; positive working attitude

  • Internet and technology-savvy

  • Call center/sales experience is a big plus!

Initial Responsibilities Include:

  • Handling inbound calls regarding order tracking, sales, product inquires, returns and exchanges, and more

  • Daily order processing including reviewing all orders and dispatching them electronically for fulfillment

  • Customer account management including assisting customers with information regarding their order history, returned shipments, current order status, and all of the standard requests received by an eCommerce website

  • Handling online chats (live chat) with customers

  • Ability to roll up your sleeves and learn everything there is to know about jewelry (diamonds, pearls and precious metals)

  • Skilled at handling challenging customer demands while remaining cool-headed and professional

  • Making sure we take care of our customers in all cases

Some of our Perks:

  • Entrepreneurial culture

  • Jewelry discounts for yourself, friends and family ;)

Compensation:

  • This position will be paid on an hourly basis, and required hours will be 8am-5pm, Monday-Friday

  • Hourly rate will be contingent upon experience

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.