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Lead UX Researcher

Information Technology and Network Services | Washington, DC | Full Time

Job Description

Lead UX Researcher

Arlington, Virginia, United States · Product & Engineering


LiveSafe is seeking an experienced UX researcher who will help shape the next generation of LiveSafe products, both mobile and web. The UX researcher will help drive the direction of company new suite of products and solutions, which ultimately represents the “face” of the product, together with the Product Team. We are building a brand and we need a rockstar who can help make the world a safer place. (But really though, our app been used to prevent serious crimes, and even save a life!).

Reporting to the head of product, in this role, you will work with product managers, designers and business stakeholders to assess project needs and develop appropriate research plans to support their objectives. You will craft research scripts, moderate regular usability and focus group studies, using both in-person and remote testing methods to define user needs. You will recommend alternative research methods (e.g., participatory design, card-sorting etc.) while managing third-party research vendors as necessary.

About you

You most likely identify as a(n):

  • Demonstrator of in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and a solid grasp of contemporary trends in web and app design
  • Someone who approaches the work with a sense of genuine curiosity and a willingness to try out new research methods.
  • Self-motivator who is detail-oriented and able to manage multiple projects simultaneously
  • Individual comfortable in the startup world, but able to bring agency polish to their work


There are always exceptions, and we hire exceptional individuals, so nothing on this list is strictly required. However, if many of these sound like you, then you are probably a good fit.

  • The ideal candidate will be have 3-5 years of UX research experience, and have demonstrated the ability to design, set up, run and analyze usability studies, focus groups and customer interviews.
  • Proficiency in application of human factor principles to design systems, design of experiments, scale methodologies, usability testing/focus group moderation, and basic statistical analysis.
  • Comfortable in design thinking research processes to identify user needs or problems
  • Have a BS, MS, or PhD in Human-Computer Interaction, Human Factors or related field
  • Clearly and succinctly document study results
  • Excellent leadership, project management, and organizational skills
  • Tireless advocate for the user


  • 401K + match
  • Early stage equity
  • Great new office space overlooking the National Cathedral and next to District Taco!
  • Fantastic health, dental, and vision
  • Get comfortable with new apple products
  • Free drinks and healthy snacks
  • Flexible hours and ability to work remotely when appropriate
  • Coworkers are passionate about safety (and darts)