Humm Kombucha

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Customer Service Supervisor

Supply Chain | Bend, OR | Full Time

Job Description

As one of the nation’s fastest growing kombucha companies, Humm Kombucha is on a quest to put the goodness of Humm in the hands of as many people as possible.

We are hiring a Customer Service Supervisor.

What You’ll Be Doing:

In this role, you’ll be responsible for daily department oversight, and the supervision and development of department staff. The supervisor develops, implements, and maintains department processes and procedures. This person is a super-user of ERP system, Order portal, Production Schedule, EDI, and Excel.  The supervisor helps troubleshoot daily questions and issues regarding CSR procedures, and reports on department performance. Ensures customer expectations are being met, and issues are resolved. Communicates ideas that could improve efficiency, productivity, and profitability.

What’s Required for Consideration:

  • 5 years customer service and 2 years in a customer service leadership role. 

  • Prefer a Bachelor’s degree in business or related field.

  • Attention to detail, critical thinking, and organizational skills.

  • Think proactively and mitigate issues.

  • Problem solving and conflict resolution skills.

  • Ability to adapt to different communication styles and interact professionally with co-workers.

  • Ability to be flexible and succeed in a rapidly changing and urgent environment.

  • Ability to multi-task, prioritize, and manage time effectively

  • Computer and office skills including strong experience in: ERP software, Excel, Word, Google Suite, Dropbox, and file management.

  • Aptitude to learn computer programs at an advanced level.

  • Strong written and verbal communication skills.

  • Ability to work in an independent, self-directed environment while demonstrating a willingness to take direction and work as part of a team.

  • Excitement about Humm Kombucha and Being a Part of the Win!

Working for Humm Kombucha:

At Humm, every position and person is equally valued. We’re all in this together, and there is an overwhelming sentiment that every Humm-ster feels in which they know that their job is as important as any other job in the company. Everyone shares in each success, and everyone learns from every failure. Many new positions are filled from within the company, fostering a sense of continuity and opportunity. The engine that drives Humm is the Humm-sters, a diverse and dedicated group of professionals who handle every aspect of the company, from brewing and bottling to sales and finance. From its inception, Humm has cultivated a culture of appreciation, respect, love and joy. Humm-sters embody and nurture these qualities as they not only define the culture, but nourish it on a daily basis just as they nourish what our customers love inside our bottle. Being a Humm-ster means being a part of something wonderful, and something that couldn’t exist without each and every person on our team.

How to Apply:

Please submit your resume with a cover letter to the hiring team. In your cover letter, please describe why you’re interested in working with Humm Kombucha in particular. In this letter please also address how you meet each of our listed qualifications (What's Required for the Role).

Standard introductions are highly discouraged!