Job Description

Mission:

Develop and maintain the overall success of SOL SPA through effective sales strategies, consultative sales skills, and superior customer service to meet and exceed performance goals. To maintain the SOL SPA brand through various local and national marketing tactics and to professionally represent the brand at all times.

Initial and Required Training & Certifications:

• Complete SAE certification. One time certification.
• Complete all assigned SOL SPA® University Online required courses for the level of employment. Courses must be taken once annually.
• Complete any newly introduced SOL SPA® University Online courses as they are available.
• Complete any assigned webinar and/or phone conference sessions and be prepared to take any quizzes or tests to ensure material is retained.
• Complete on-site training, spa operations, equipment maintenance, skincare, and product training and all other applicable on-site applications.
• Additional training requirements may be required at any time.

Basic Duties & Responsibilities:

• Achieve all financial and productivity goals.
• Monthly promotions will be required in addition to the spa schedule.
• Arrive 15 minutes before all scheduled work shifts and/or training sessions.
• Consistently maintain a professional appearance by adhering to the SOL SPA® Uniform Policy & Code of Conduct. No exceptions are allowed.
• Facilitate all weekly and/or monthly staff meetings & training sessions.
• Maintain SOL SPA® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to the Customer Relations Representative at PBFC monthly.
• Maintain accurate member and employee records by following suggested filing guidelines. *Routine updating and maintenance are suggested.

Sales Management Responsibilities & Minimum Performance Expectations:

• Ensure that minimum requirements for prospecting are met monthly. This includes 30 names and numbers turned in and 5 spa passes returned to the spa from each consultant.
• Ensure Daily Duties Checklist is completed daily.
• Submit required close of business reports to franchisee nightly.
• Review Consultant Prospecting/Client binders weekly to ensure proper use of prospecting duties. Including new member follow up, new guest tracking, etc.

Personal Minimum Prospecting Requirements are as follows:

1. Place and maintain 5 lead boxes in strategic business to be checked weekly.
2. Generate a minimum of 5 new guests per month through guest pass program
3. Enroll a minimum of 10 new Spa Members each month
4. Generate a minimum of 10 new guests per month through the Referral Process
5. Execute one outside promotion each month

Spa Equipment & Product Maintenance Responsibilities:

• Maintain the highest standards of cleanliness throughout the spa including the lobby area, service rooms, restrooms, and any other areas to ensure superior customer service and sanitation expectations are exceeded.
• Enforce all daily, weekly and monthly maintenance requirements with responsible employees.
• Schedule monthly spa equipment maintenance and cleaning sessions in order to maintain sanitation standards and ensure that the spa equipment is always fully operational.
• Ensure timely equipment repairs by reporting all repair or part replacement requests through the proper vendor contacts immediately upon equipment failure; confirm the order with Franchisee.
• Ensure that all lamps are in working order and are changed at 70% of rated lamp life.
• Maintain accurate product inventory according to minimum standards & rotate merchandise on display shelves every 4 -6 weeks to enhance the presentation of retail products.
• Maintain accurate inventory reports in software at all times and spot check weekly. Monthly reports of shortage must be reported to the franchisee.
• Order all retail products on Mondays only without fail

Register Functions & Membership Billing Responsibilities:

• Ensure all daily reports are accurate and delivered to the owner on time.
• Ensure all employees are practicing proper data entry for all guests, members, and clients at all times.
• Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft.
• Exercise proper collections methods including calling delinquent members, mailing and/or emailing notices and using register functions to track efforts and to notate delinquent accounts.
• Maintain accurate collections documentation/records and communicate outstanding payments to the franchisee.