About Us:

Exciting Opportunity in the Fitness Franchise Industry!

HOTWORX - A 24-Hour Infrared Fitness Studio offers the first ever combination of 3-dimensional training. HOTWORX combines Heat (dimension 1), Infrared Energy (dimension 2) & Exercise (dimension 3) to help members flush toxins, tone up, and torch calories among numerous other benefits from infrared. Our studios offer 24-hour access to virtually instructed workouts ranging from HOT Yoga to Hot Cycle, Hot Buns, Hot Barre None and more. Our exclusive workouts are done inside of our patented HOTWORX sauna in a semi-private environment, suitable for all fitness levels to give members MORE WORKOUT IN LESS TIME! If you are looking for a career where you can become a part of an organization focused on helping members feel and look their very best then look at HOTWORX.

Mission:

To excel in communication and support within the HOTWORX Franchise Community while prioritizing efficient inventory management and assisting with the enhancement of HOTWORX equipment when needed. The mission extends to ensure seamless operations and continuous improvement in all aspects of franchise support.

Responsibilities (include but not limited to the following):

○ Monitor HelpDesk System on daily basis to fulfill requests for Thunder Row and Sauna parts

○ Ability to effectively and efficiently communicate with franchisees through the HelpDesk system within a 24 Hour period

○ Ability to communicate with franchisees and support them through Google Hangout calls to troubleshoot issues and educate them on their equipment if needed.

○ Ability to utilize and send video/training videos to help educate yourself and franchisees when troubleshooting

○ Ability to monitor and report inventory on a weekly basis on parts associated with Thunder Row

○ Ability to tag tickets for easier categorization management

○ Become a subject matter expert on the functionality and mechanics of Thunder Row, to be able to assist the HOTWORX franchise community with troubleshooting and determining necessary parts needed for any issues found

○ Become familiar with daily, weekly, and monthly Thunder Row maintenance checklists

○ Ability to use critical thinking to understand issues that may occur with rowers

○ Ability to collaborate with the Director and Assistant Director of Project Management of the machine to discuss improvements as needed

○ Ability to be the instructor of educational video tools as needed

○ Developing expertise in the functionality of all versions of saunas affiliated with HWX LLC.

○ Supporting the franchise community by Addressing HOTWORX sauna-related concerns primarily utilizing MOJO Help Desk.

○ Utilizing the video library and other resources as training tools to enhance knowledge of sauna operations.

○ Offering guidance to franchisees on troubleshooting common sauna issues, ensuring seamless operation.

○ Collaboration with the team to implement best practices and enhance overall sauna support.

○ Serving as a point of contact for interdepartmental

communication related to sauna support.

○ Ability to be the instructor of educational video tools as needed

○Upon receipt of product and equipment orders, conduct physical inventory assessments and communicate with the Assistant Director of Project Management to ensure the accurate incorporation of these items into our accounting software.

○ Send all “Important Thunder Row Emails” to franchisees that are expected to receive their Thunder Row equipment with their equipment order.

■ Ensure that these are sent on a daily basis

○ Oversee and support the donation or gifting of saunas to various entities, including first responder stations, Miss Earth contestants, and athletic facilities, ensuring alignment with organizational outreach and community support goals.

○ Coordinate and facilitate the installation of donated saunas, liaising with internal teams and external partners to ensure smooth execution.

○ Provide hands-on support during sauna installations as needed, demonstrating technical expertise and problem-solving skills to address challenges on-site.

○ Communicate with the Director of Project Management in instances where specific components lack functionality, requiring enhancements or improvements.

○ Assist Director of Project Management in any in-house experiments or testing that fall within this dept.

○ Provide support to all equipment for Corporate Studios.

○ Continue elevating digital repository for product troubleshooting videos, ensuring convenient access for the franchise community.

○ Video creation aimed to enhance operational efficiencies and provide enhanced support to our franchisees in addressing product-related issues within this department.

○ Assist as the subject matter expert for all troubleshooting videos that are created.

○ Guarantee that the editing of all troubleshooting videos maintains our brand's image and adheres to professional shooting and editing standards.

○ Collaborate to identify and lead efforts in securing supplementary resources beneficial to the franchise.

○ Utilize HOTWORX's proprietary Franchise Information System (FIM) for monitoring pertinent data points and delivering structured, customized communications to franchisees

throughout the brand.

○ Collaborate with the IT team to develop email templates within FIM, enabling streamlined and efficient email communication with franchisees.

○ Communication with franchisees/studios as needed to troubleshoot issues with saunas, rowers, or any other proprietary product/equipment sold by HOTWORX

■ Emails/Phone Calls

○ Work at HOTWORX Corporate Headquarters Monday, Wednesday, and Friday 8:30-5:00 pm and from home on Tuesday and Thursday, unless otherwise noted by supervisor that he/she must be available to work in office.

○ Tend to any immediate maintenance related to Thunder Row at local corporate or pilot studios.

○ Ability to operate and utilize Google Sheets, Google Docs, Google Hangouts, Zoom, FaceTime

○ Create Google Sheets to organize plans

○ Become familiar with warehouse duties and workflow ○ Become familiar with the utilization of a variety of platforms used for the creation of warranty orders for our franchisees

○ Preparation of reference materials for franchisees to assist with troubleshooting processes

○ Handling equipment based support through the Help Desk Platform, but not limited to email based support as well

○ Assist the department with development of process improvements as needed

○ Assist warehouse team in informing them of materials that may need to be sent to locations if needed and coordinate shipping of parts

○ Efficiency with daily tasks and meet deadlines given

○ Take on responsibilities of new projects as needed Responsibilities and work outline subject to change as needed

Skills/Qualifications:

○ An Associate's degree or higher in any engineering related fields, computer science, information science, or communications. ○ A strong working knowledge of computer systems and mechanics of machinery

○ Good problem-solving, analytical, and team-working skills. ○ Excellent communication and interpersonal skills.

○ An openness to learning the mechanics of Thunder Row but not limited to any other product under HWX. LLC.

Work Schedule:

○ Monday – Friday: 8:30am-5pm

○ Hybrid ■ Monday, Wednesday, Friday: in-office ■ Tuesday,Thursday: Work from Home acceptable

○ Some projects and events may require longer hours. There will be times when this individual will be required to come in early and stay late during the work week.

○ Additional company events may require attendance

Benefits:

• 80% Employer-paid benefits for employee, which includes medical, dental, and vision
• 401(K) opportunities and eligible for Aflac opportunities
• Unlimited access to HOTWORX and SOL SPA locations worldwide
• Paid holidays

While we are looking for a go-getter who is eager to take initiative and will get the job done, we also provide training and support for success. If this opportunity gets you excited, be sure to apply today!