Retail | Rockville, MD | Part Time
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The Wellness Guide will provide excellent customer experience while assisting in the sales of products.
Consistently deliver the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction
Ensure all guests receive the Liberty Experience WHOLE service standards
Responsible for educating customers about a variety of cannabis products, new products and strains,
changes in regulations, safety measures when consuming cannabis and industry trends
Responsible for building sales and meeting KPIs for successful company performance
Make recommendations on cannabis products based on the customers’ needs and requests.
Maintain proper cash handling procedures and ensure transaction accuracy at all times
Verify proper identification and paperwork for customers
Assist with running side work, stocking and cleaning during all downtime
Pre-pack product for sale when applicable
Maintain fully stocked and clean POS counters at all times
Ensure opening and closing cleaning and organization is completed
Adhere to company SOPs
Inform management if any product inventory is running low
Be on time and ready to work for each shift
Be passionate and knowledgeable about cannabis products and accessories
Be knowledgeable of all specials, discounts, and promotions
Ensure self and uniform/clothing are clean and professional, and all tools are at workstation prepared for shift
Foster a workplace that upholds Holistic Industries’ Values and Core Principles
Responsible for meeting sales goals, recommending Holistic products and educating customers
Participate in shift stand ups, ongoing training, education, and professional development
Maintain a positive attitude that promotes motivation and teamwork
Responsible for the adoption and education of Liberty Wallet & Rewards
Other duties as assigned, or any reasonable request from any member of management
Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, walking, standing, talking, hearing, seeing, and repetitive motions, lifting up to 25 pounds without assistance, and lifting up to 75 pounds with assistance. May include walking or standing for extended periods of time, as well as climbing stairs, stooping, bending over, and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to artificial lights. Long periods of prolonged use of office equipment including computers and phones.
Regulations require that incumbent be at least 21 years of age and able to obtain and maintain state marijuana work credentials.
High school diploma or equivalent is required
Dispensary sales experience preferred
Customer Service: 2 years
Retail Sales: 1 year
Required Knowledge and Skills
Ability to correctly use POS
Excellent Customer Service Skills
Attention to Detail
Precise Math Skills