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Wellness Guide

Retail | Norristown, PA | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.  

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.  

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale. 

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.  

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

  • The Wellness Guide will provide an excellent customer experience while assisting in the sales of cannabis products.

  • Consistently delivers the ultimate patient/customer experience in all facets from patient or customer entry to exit; ensure each customer receives full attention during their transaction

  • Maintain proper cash handling procedures at all times

  • Ensure POS counters are ready to go when dispensary opens

  • Assist with running side work, stocking and cleaning during all downtime

  • Maintain fully stocked and clean POS counters at all times

  • Assisting with curbside pick-up orders (using electronic patient log)

  • Managing the flow of traffic/managing queue

  • Frequently cleaning and sanitizing surfaces and equipment 

  • Ensure opening and closing cleaning and organization is completed

  • Participate in periodic staff cleanings and meetings

  • Adhere to company SOP’s

  • Ensure all guests are greeted as they arrive and when they depart

  • Must do your best to maintain a 6 foot distance from customers and team members 

  • Inform management if any product inventory is running low

  • Be on time and ready to work for each and every shift

  • Be knowledgeable about everything and anything cannabis related

  • Be knowledgeable of all specials

  • Read industry publications to keep up-to-date on trends

  • All the job functions listed within this job description involve to greater and lesser degrees the following physical demands: stand for long periods of time, walk or run for long periods of time, use hands to handle, control, or feel objects, tools, or controls, understand the speech of another person, speak clearly so listeners can understand, see details of objects that are less than a few feet away, work non-standard and/or weekend hours, have a high level of contact with customers and coworkers, communicate with customers and coworkers daily by telephone and/or in person, work in a group or as part of a team, work indoors without natural light, required to wear masks inside the dispensary, frequent hand washing, frequent use of hand sanitizer.

About You

General:

  • Due to state regulations, qualified candidates for this position must be at least 18 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.

Education/Experience:

  • High school diploma or equivalent.

  • Dispensary sales experience preferred

  • Customer Service: 2 years

  • Retail Sales: 1 year

Technological Skills:

  • POS

Required Knowledge and Skills:

  • Knowledge of marijuana strains, edibles, extracts and other current products on the market

  • Excellent Customer Service Skills

  • Excellent Communication

  • Attention to Detail

  • Precise Math Skills

  • Organizational Skills

  • Multi-task Oriented

  • Stress Management/Composure