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Retail Trainer

Retail | Remote | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners. 

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy. 

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Retail Trainer will support the Retail Training Manager in the development and execution of sales, customer service, and all operational training programs for all retail stores. This position will seek to foster a workplace that upholds Holistic Industries’ aim to be the Best Place to Work, Shop, and Invest in cannabis by providing world-class customer service, focusing on professional development of staff, and creating an empowering work environment.

  • Assist the National Retail Trainer on content creation and training materials for retail store staff in the areas of new products and brands, daily operations and SOPs, regulations (including regulatory changes), and all other operational areas as needed.

  • Continuously review trainings and update content for accuracy.

  • Assist in managing the content on the LMS platform

  • Ensure all training meets regulatory requirements regarding timing, frequency, and/or duration, and proper documentation is created and retained.

  • Assist with new store opening activities.

  • Participate in on-boarding and continued development of retail store employees, as needed.

  • Run reports to ensure employees are completing trainings and signing SOP’s in a timely manner.

  • Comply with all policies and procedures established by Holistic Industries management.

  • Understand and adhere to all state or commonwealth cannabis regulations and any other applicable federal, state, and/or local regulations.

  • Support the Holistic culture of being the Best Place to Work, Shop, and Invest in cannabis.

  • Other duties as assigned, or any reasonable request from any member of the management team.

  • Physical Requirements of the Job: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Holistic may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee’s physical demands will include:

    • Constant use of both hands and arms in reaching, handling, grasping, and/or fingering while using phone and computer keyboard, writing notes and/or reports, performing other administrative tasks, operating equipment and/or machinery

    • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with others, and view computer monitors; includes hand/eye coordination to properly and safely operate equipment

    • Reading, writing, understanding, and clearly speaking English; constant use of speech and hearing (correctable to normal level required) in communicating with others in person and by phone, giving and receiving instructions

    • Working in an office environment with artificial lighting

    • Frequent travel by car, train, and/or airplane

    • Frequently working in warehouse environment with exposure to marijuana plants and grow chemicals

    • Constant mental alertness and attention to detail required while performing all work tasks

    • Extensive time using a computer screen and keyboard

About You:  


  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.


  • A 2- or 4-year degree in Business or a related field is strongly preferred.

  • At least 2 years of related experience is required; experience in the cannabis industry is strongly preferred.

Technological Skills 

  • Proficient in MS Office products.

Required Knowledge and Skills

  • Ability to work productively in a virtual setting.

  • Must be able to travel frequently to any Company location.

  • Must be able to work any necessary hours, including weekends and evenings.

  • Must be detail oriented, organized, team-oriented, and have excellent communication skills.

  • Must be able to read and understand all operating procedures and instructions.

  • Must possess effective written and verbal communication and interpersonal skills

  • Must be able to deal with all levels of personnel and the general public in a professional and effective manner

  • Must be able to use initiative and independent judgment within established guidelines

  • Must be able to frequently prepare written reports and logs in neat, legible handwriting