Retail Operations Manager
Retail | Remote | Full Time
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The Retail Operations Manager role is a dynamic, multi-faceted role that assists the Retail team in an evolving variety of ways. This Retail Operations Manager role serves the Retail team in part by sourcing products and visual merchandising, assisting with store openings, maintaining operational platforms, and working with Market Directors to ensure consistency in merchandising and product displays.
Negotiate deals with various vendors for bulk purchasing
Sourcing non-medicated products such as accessories and supplies
Work with Retail Operations Director to source visual merchandising elements and fixtures as needed for the retail locations
Assist with creative brainstorming and visual merchandising of the retail locations
Ordering of Liberty retail uniforms and maintenance of inventory levels
Creation of one-pagers, presentations, holiday signage, price cards, or other short-term collateral needed at retail (experience with Office Suite, Adobe, Canva)
Assists with managing timelines of store openings via Microsoft Projects
Ongoing maintenance of all operational platforms - online ordering, rewards, payments, third-party platforms, music, etc.
Order and manage FFE for retails as needed
Assist with tasks related to physical maintenance of buildings and properties
Track and communicate with store teams on delivery timelines of all products shipped
Work with Market Directors to ensure consistency in merchandising and product displays
Work with retail teams on holiday décor
Accomplish all tasks appropriately assigned or requested
Fill in for other positions as needed
Physical Requirements of the Job: Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance), may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones. May include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones.
Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.
Bachelor’s Degree or equivalent work experience
3+ Years in retail management
Graphic design experience a plus
Contract and vendor negotiation experience
Previous commercial cannabis experience preferred.
Proficient in Microsoft Office, specifically Excel
Required Knowledge and Skills:
Ability to simultaneously see and address the big picture, as well as the finer details is imperative
Leadership, including delegation and the ability to perform well under pressure
Proven efficiency and ability to prioritize and manage time and task for self and others
Excellent written and verbal communications skills
Highly developed interpersonal and internal customer/vendor relationship management skills
Professional demeanor, strong work ethic
Able to maintain confidentiality
Ability to work collaboratively in a team environment
Ability to initiate and follow through on work independently
Ability to work in a fast-paced environment
Ability to adapt to changing priorities
Proven problem-solving skills with ability to analyze situations, identify exist or potential problems, and recommend solutions
Sound understanding of the financial principles applicable to effective planning, cost control and budgeting of the crop growth operation.
Strong ethics and sound judgment
Decisive, with ability to exercise independent judgment
Proven ability to develop and maintain a positive team environment
Ability to mentor, train and provide career path guidance to staff