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Retail Market Director

Retail | Madison Heights, MI | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners. 

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy. 

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists.  Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest. 

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Retail Market Director will work directly with General Managers of our Michigan dispensaries to develop and carry out operational practices and sales objectives to help ensure each retail location operates effectively and maximizes projected revenue goals and sales estimates, all while maintaining a positive company image. They will have a focus on building productive customers’ relations. Overall, this role will have a focus on each location’s day-to-day operations and will carry out new and current company policies and guidelines, as well as achieve store and company sales and marketing goals. The Retail Market Director also serves as the key link between the company and all assigned state level trade associations. 

Can also be located in Ann Arbor, MI

  • Assess and report to senior management, ways to improve customer experience and drive store and/or market growth. 

  • Develop and oversee business forecasting strategies to drive store KPIs for results that maximize performance and achievement of sales plans and goals. 

  • Work directly with senior management on product development, pricing and other strategic operational issues. 

  • Assist in meeting operational goals

    • Staff and management training

    • Cash handling

    • Inventory management

    • Customer service

    • P&L

    • Visual Merchandising

    • Safety

    • Quality control

  • Communicate clear expectations for holding each location accountable in achieving all brand and performance standards.

  • Ensure daily operations are executed profitably and in a manner that is in compliance to market and industry regulations. 

  • Hold each location and Dispensary Director accountable for following current company policies and SOPs. 

  • Hold consistent store visit assessments and provide proactive, valuable feedback in regard to performance, personnel, visual merchandising, operations and business initiatives. 

  • Optimize and maintain strong Visual Merchandising 

  • Maintain extensive knowledge of product assortment and key items sold 

  • Analyze, identify and execute opportunities for increasing revenue and profitability 

  • Knowledge of current industry trends and competitor strategies in the market 

  • Ensure visual directives are executed within scheduled time frame and allotted payroll budget

  • Physical Requirements of the Job: 

    • Constant use of both hands and arms in reaching, handling, grasping, and/or fingering while using phone and computer keyboard, writing notes and/or reports, performing other administrative tasks, operating equipment and/or machinery. 

    • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with others, and view computer monitors; includes hand/eye coordination to properly and safely operate equipment. 

    • Reading, writing, understanding, and clearly speaking English; constant use of speech and hearing (correctable to normal level required) in communicating with others in person and by phone, giving and receiving instructions. 

    • Working in an office environment with artificial lighting. 

    • Frequent travel by car, train, and/or airplane. 

    • Occasionally working in warehouse environment with exposure to marijuana plants and grow chemicals. 

    • Constant mental alertness and attention to detail required while performing all work tasks. 

    • Extensive time using a computer screen and keyboard. 

About You:  


  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state medical marijuana licensing regulations.


  • Bachelor’s Degree in Business, or related fields preferred 

  • 7+ years of retail management  

  • Experience in complex, fast-paced store environments 

  • Proven ability to manage teams effectively 

  • Solid understanding of store economics and ability to interpret and act on store KPI data 

  • Experience in the cannabis industry  

  • Must be 21 years of age 

Technological Skills:  

  • POS expertise 

  • Inventory software and online retail ordering 

  • Proficient in Microsoft Office 

Required Knowledge and Skills: 

  • Excellent communication skills, interpersonal skills, ethics, and cultural awareness 

  • Resourceful, problem-solving aptitude and thorough knowledge of business operations procedures and policies   

  • Strong detail-oriented and resourceful mindset 

  • Precise Math Skills 

  • Organizational Skills 

  • Multi-task Oriented 

  • Stress Management/Composure 

  • Demonstrated passion to serving the cannabis community and passing product knowledge 

  • Excellent communication and customer service skills 

  • Meticulous planning skills 

  • Ability to build and foster community and organizational relationships 

  • Ability to handle confidential and sensitive information 

  • Able to work non-standard and weekend schedule