Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Retail Lead

Retail | Baltimore, MD | Full Time

Job Description

About Us:

At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.

We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.

Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.

Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.

Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Job:

The Liberty Lead is responsible for expert-level proficiency in the products and sales process as well as maintaining functionality, efficiency and fluidity throughout the store and among all levels of staff, vendors and patients or customers.

  • Perform all required duties of a Wellness Guide.

  • Ensure team members’ daily work tasks are completed in a timely manner and consistent with standard operating procedures.

  • Serve as Manager on Duty (MOD) as necessary in the absence of the General Manager and Assistant General Manager including performing all opening and closing duties when scheduled.

  • When acting as MOD, lead team on the sales floor and ensure coaching and feedback in provided to team members

  • Assist with onboarding process for new hires and training.

  • Maintain comprehensive understanding of all products.

  • Responsible for building sales and meeting KPIs for successful company performance

  • Maintain comprehensive understanding of all applicable state regulations and company policies and standard operating procedures (SOPs).

  • Ensure team members strict adherence to patient confidentiality guidelines.

  • Ensure all customers receive world-class customer service and team members provide the Liberty Experience using WHOLE service standards

  • Use current compliance/training systems and guides to ensure team member training is completed in a timely manner.

  • Receive delivered merchandise, reconcile to manifest, record in tracking system, and secure merchandise, all in accordance with company SOPs

  • Manifest product as needed.

  • Accurately and with all required labels prepare, process, and document orders as noted in the point-of-sale system.

  • Assist in conducting daily, weekly, and monthly inventory counts

  • Accurately update daily inventory logs and timely submit/file all required reports as required by company SOPs.

  • Manage and update the seed-to-sale inventory tracking control system and/or POS.

  • Regularly communicate with GM/AGM about product trends, characteristics, and patient/customer feedback.

  • Ensure online menus are accurate and up to date.

  • Review online platforms to ensure positive ratings and communicate successes and opportunities as appropriate. Maintains patient or customer resources including educational materials, and product information.

  • Foster a workplace that upholds Holistic Industries’ Values and Core Principals

  • Pre-pack product when applicable

  • Other duties as assigned, or any reasonable request from any member of management

  • Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, walking, standing, talking, hearing, seeing, and repetitive motions, lifting up to 25 pounds without assistance, and lifting up to 75 pounds with assistance. May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to artificial lights. Long periods of prolonged use of office equipment including computers and phones.

About You:


  • Regulations require that incumbent be at least 21 years of age and able to obtain and maintain state marijuana work credentials.


  • High school diploma or equivalent is required.

  • Two years in a customer-service oriented retail environment is required.

  • Cannabis experience preferred.

Required Knowledge and Skills:

  • Ability to communicate clearly and accurately

  • Ability to exercise independent judgment and initiate and follow through on work independently

  • Ability to train staff

  • Ability to work collaboratively in a team environment

  • Ability to work in a fast-paced environment

  • Able to maintain confidentiality

  • Delegation and the ability to perform well under pressure

  • Detail oriented, highly organized, positive, enthusiastic, and eager to learn

  • Proven ability to develop and maintain and positive team environment

  • Proven efficiency and ability to prioritize and manage time and task for self and others

  • Self-management and supervisory management

  • Experience with point-of-sale systems

  • Microsoft Office

  • Strong ethics and sound judgment

  • Strong work ethic

  • High competence in customer service